Patient Satisfaction in Medicine and Dentistry

Abstract

Health professionals, such as medical and dental clinicians, have scant understanding of patients’ experiences and perceptions of satisfaction. Nevertheless, implementing a patient-reported outcome measures (PROMs) research practice in surgical sciences is necessary. Hence, the objective of this article was to better understand patients’ satisfaction with their medical and dental care. The methods of the current article are based on a narrative review of the literature strategy. A literature review was conducted using both EMBASE and Medline databases up to July 12, 2020, by combining keywords and terms related to “satisfaction theories” and “patient satisfaction,” and “medicine” or “dentistry/stomatology/odontology.” Patient satisfaction’s multidimensional nature has been established since the perceived reasons for satisfaction varied widely among patients. Many aspects of treatment influence participant satisfaction at different stages of the intervention process. An improved understanding of the basis for managing patients’ expectations with information reiteratively and efficiently may ultimately reduce patients’ potential for negative feelings toward the medical and dental treatment experience. Lastly, the consumerist method may misrepresent the still undertheorized concept of satisfaction in health service.

Understanding the Lived Experience of North American Dental Patients With a Single-Tooth Implant in the Upper Front Region of the Mouth: Protocol for a Qualitative Study

“…The findings can also inform further development of PROMs to provide clinicians with tools to improve their communication with these patients [ 64 ]. This may also direct future developments in dental intervention satisfaction research and the creation of patient information and education resources [ 65 ], concentrated on strategic areas to be highlighted after data analysis.…”

“…The main drawbacks of qualitative methods are the complexities to collect and analyze the data, which consume resources (ie, time and money), and the imperfect ability to envisage and generalize (ie, external validity) the results [ 21 ]. Nevertheless, the proposed qualitative study is required to complement what is evidenced by the vast amount of quantitative studies available [ 4 , 59 , 65 - 67 ].…”

Canadian Dental Patients with a Single-Unit Implant-Supported Restoration in the Aesthetic Region of the Mouth: Qualitative and Quantitative Patient-Reported Outcome Measures (PROMs)

“…The primary data collected for this research project were qualitative participant perceptions gathered through semi-structured, one-to-one, in-depth interviews with each participant, using an interview guide based on open-ended questions [6], guided by the literature [14][15][16][17][18] on the subject and the research question. The interview guide consisted of six sections: introductory background questions (icebreakers); patients' overall satisfaction with their implant tooth, the appearance of their implant tooth, the function and social experiences relating to their implant-tooth; as well as any other important experiences which affected their satisfaction with their implant tooth, such as complications, maintenance, financial aspects, and surgical aspects of the implant tooth treatment.…”

“…conducted all the interviews and discussed the obtained data with another author (S.R.B). Thus, several questions were added to the original version of the guide as the interviews of the first participants evolved, creating an opportunity to extract more information about issues surrounding the research question [14] (Table 3). Repository qualitative answers to the interview are available at: http://dx.doi.org/10 .17632/sv8t6tkvjv.1#file-ab78ccec-788c-4913-8daa-3334b8dfcc4d (Accessed date: 19 June 2021).…”

Factors Affecting Masticatory Satisfaction in Patients with Removable Partial Dentures

“…Meanwhile, the degree of satisfaction with dental treatment varies among patients, and it is not easy for dentists to confirm patients’ satisfaction accurately [ 25 ]. In addition, if the process and results of dental treatment do not improve patients’ satisfaction, it is not possible to build a strong and trusting relationship between the dentist and the patient.…”