Patient satisfaction and willingness to return to the provider among women undergoing gynecological surgery

Schoenfelder, Tonio; Schaal, Tom; Klewer, Jörg; Kügler, Joachim

doi:10.1007/s00404-014-3248-y

Cited by 15 publications

(16 citation statements)

References 29 publications

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“…Also in our study, patients' post-operative satisfaction correlated with their willingness to return to their caregiver and/or counsel someone else to seek treatment with their caregiver with very unsatisfied patients preferably unwilling to choose to undergo surgery again if they had a choice, and opting to not propose surgery to someone else with the same ailment and vice-versa. In their work, Schoenfelder et al were categorical that patient satisfaction and willingness to return in women undergoing gynaecological care represented two mutually exclusive dependent variables which should be measured differently (23). Our study revealed similar findings as per the fact that these two share a good number of predictors, are all subjective measures of the quality of care and could be mutually influencing to each other.…”

Section: Clinical Characteristicssupporting

confidence: 81%

Patient satisfaction after Elective Major Gynaecological Surgery in 2 reference hospitals in Yaounde: A cross-sectional study

Akombeng¹,

Bain²,

Nsahlai³

et al. 2019

Preprint

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Introduction Patient satisfaction is a quality of care measure and reveals patients’ appreciation of healthcare delivery. We sought to measure patient satisfaction following major gynaecological surgeries in 2 University Teaching Hospitals in Yaounde, Cameroon.Methods Ours was a cross-sectional, prospective study over 9 months (October 1 st 2018, to June 30 th 2018) at the Yaounde Gynaeco-Obstetric and Paediatric Hospital (YGOPH) and the Yaounde Central Hospital (YCH). By administering a modified Surgical Satisfaction Questionnaire (SSQ-8) via phone call 6 months after surgery we appreciated and scored key aspects linked to patient satisfaction, and obtained information on post-operative complications. Data was analysed using Microsoft Excel 18 and SPSS 21 setting significance at p<0.05.Results We recruited 72 patients aged 24 to 68 years. Our participants had a mean satisfaction score of 26 ± 7.854 (59.7% satisfied and 40.3% dissatisfied). All aspects tested on the SSQ-8 questionnaire influenced patient satisfaction. Patients who said they were satisfied with pain control after surgery (OR=0.207 CI=0.070–0.609, P=0,003), and with surgical results in the SSQ-8 questionnaire (OR=0.053, CI=0.011–0.254, P<0.001) achieved statistically significant post-operative satisfaction. Contrarily, patients who were dissatisfied with surgery results (OR=132.000, CI=15.256-114.131, P< 0.001) and those who developed complications (OR=7.922, CI=2.241 – 28.004, P<0.001) were significantly dissatisfied with surgery. Additionally, 47.2% declared a poor post-operative current health status versus 52.8% who claimed a good post-operative current health status. Following multivariate analysis, satisfaction with the results of surgery (aOR= 0.071, CI=0.008–0.657, P= 0.020) and the occurrence of complications (aOR=7.284, CI=1.146 – 46.273, P=0.035) were the main determinants of patient satisfaction. Patient current health status evolved similarly to patient satisfaction and especially by satisfaction with time taken to resume work (aOR=0.039, CI=0.004-0.398, P=0.006) and pre-operative exercise routine (aOR=0.038, CI=0.002–0.678, P-value=0026).Conclusion Patient satisfaction with elective gynaecological surgery is low and determined by post-operative experiences and the occurrence of complications. Also, patient self-reported current health status tends to evolve similarly to satisfaction following surgery.

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Section: Clinical Characteristicssupporting

confidence: 81%

Patient satisfaction after Elective Major Gynaecological Surgery in 2 reference hospitals in Yaounde: A cross-sectional study

Akombeng¹,

Bain²,

Nsahlai³

et al. 2019

Preprint

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“…While most (63.9%) women reported that they were satisfied, the type of hysterectomy received was not reported, and the study was conducted in a period (1998-2008) when less invasive approaches to hysterectomy were yet to become widely available (21). In 2014, Schoenfelder and colleagues also examined patient satisfaction following gynecological surgery, finding that individualized care, clinical outcome, organization of discharge from hospital were predictors of overall satisfaction (22). The latter finding is consistent with our result that women who felt well prepared for discharge reported a better experience.…”

Section: Discussionmentioning

confidence: 99%

Patient-Reported Experiences After Hysterectomy: A Cross-Sectional Study of the Views of Over 2300 Women

Janda

Armfield

Kerr

et al. 2019

Journal of Patient Experience

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Objective: To evaluate women’s experiences after hysterectomy and predictors of their contentment and regret with the surgical approaches. Methods: Cross-sectional, Patient-Reported Experience Measures survey in 2319 Australian women aged 21 to 90 years (median age of 52 years) who had received hysterectomy in the preceding 2 years. Results: Overall, the vast majority of women (>96%) did not regret having had the hysterectomy. Women who received an open abdominal hysterectomy reported slower recovery with about 7% of women still not fully recovered after 12 months compared to those whose surgery was through a less invasive approach. Women who reported no adverse events, having been given a choice of type of hysterectomy, women who received an alternative to open abdominal hysterectomy, and women who felt prepared for discharge from hospital were significantly more likely to be content with their hysterectomy and report positive patient experiences. Conclusions: Compared with those who received a less invasive approach to hysterectomy, women who received open surgery were more likely to express negative experiences relating to their hospital stay and recovery from surgery. The results inform future improvements of care for women planning a hysterectomy.

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“…A study has shown that mothers have greater satisfaction with the received care when they recognize that professionals are attentive to the work they do (14) . By interacting with professionals, family caregivers may feel satisfied with the care when they recognize that they (the professionals) have the knowledge about the work they do, meeting the needs of the children, promoting their welfare and recovery (15) . Care is considered positive when nursing staff professionals teach the family how to care for the child in the hospital, providing them with tools/knowledge and empowering them as caregivers.…”

Section: Discussionmentioning

confidence: 99%

Meanings attributed by family members in pediatrics regarding their interactions with nursing professionals

Gomes

Xavier

Pintanel

et al. 2015

Rev. esc. enferm. USP

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Objective: Understanding the meanings attributed by family caregivers of children in hospital environments about their interactions with nursing professionals. Methods: This qualitative study used Symbolic Interactionism as a theoretical reference and Grounded Theory as the methodological framework. It was carried out in a Pediatrics Center in southern Brazil, in the first half of 2013. Participants were 15 family caregivers of hospitalized children. Data were collected through interviews and submitted to open and axial analysis. Results: Interactions with the nursing team enable family to trust or distrust in the provided child care and to positively evaluate the care received. Conclusion: Interactions between family members and the nursing team contribute to the significance attributed by the family to the nursing care received by the child. Nurses should be aware of the attitudes of the nursing team regarding the child and their family, prioritizing humanized care.

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Patient satisfaction and willingness to return to the provider among women undergoing gynecological surgery

Cited by 15 publications

References 29 publications

Patient satisfaction after Elective Major Gynaecological Surgery in 2 reference hospitals in Yaounde: A cross-sectional study

Patient satisfaction after Elective Major Gynaecological Surgery in 2 reference hospitals in Yaounde: A cross-sectional study

Patient-Reported Experiences After Hysterectomy: A Cross-Sectional Study of the Views of Over 2300 Women

Meanings attributed by family members in pediatrics regarding their interactions with nursing professionals

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