Patient perspectives of care and process and outcome quality measures for heart failure admissions in US hospitals: how are they related in the era of public reporting?

Dy, Sydney M.; Chan, Kitty S.; Chang, Hsien Yen; Zhang, Allen; Zhu, Jun; Mylod, Deirdre

doi:10.1093/intqhc/mzw063

Cited by 20 publications

(24 citation statements)

References 23 publications

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“…Measures related to patient satisfaction may be more meaningful to patients, and existing research shows that patient satisfaction measures are associated with hospital quality 9. For example, a study by Isaac and colleagues found that higher performance on measures from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey was associated with higher quality for medical and surgical processes of care and fewer rates of complication for some medical and surgical procedures 10.…”

Section: Introductionmentioning

confidence: 99%

Are Facebook user ratings associated with hospital cost, quality and patient satisfaction? A cross-sectional analysis of hospitals in New York State

Campbell

2017

BMJ Qual Saf

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Section: Introductionmentioning

confidence: 99%

Are Facebook user ratings associated with hospital cost, quality and patient satisfaction? A cross-sectional analysis of hospitals in New York State

Campbell

2017

BMJ Qual Saf

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“…(n = 144) of the participants expressed dissatisfaction with the thoroughness of the discharge instructions and this aspect has been assessed second-worst of all medical and service aspects (grouped median 2.08). The results of earlier studies also demonstrated a tendency for dissatisfaction and need for improvement, 25,26 concerning this point in cardiology 7 as well as in other medical settings. 8,27 For example, Mira et al 10 showed a positive relationship between discharge preparation and satisfaction in a surgical inpatient setting.…”

Section: Discussionmentioning

confidence: 84%

Predictors of patient satisfaction after cardiac pacemaker implantation or ICD implantation

et al. 2019

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Background and aim of the study: The study aimed to identify predictors of satisfaction of patients receiving a cardiac pacemaker or an implantable cardioverterdefibrillator (ICD).Methods: This was a cross-sectional study measuring patient satisfaction postdischarge by using a mailed questionnaire. Study participants included a random sample of hospitalized patients who had undergone implantation of a pacemaker or ICD in 30 hospitals in Germany. Results: Data from 548 respondents (response rate 17.3%) were available for analyses. Logistic regression analysis revealed the following factors associated with satisfaction of inpatients (P < .05): outcome of treatment (odds ratio [OR] = 11.51, 95% confidence interval [CI] = 4.62-28.64), individualized medical care by physicians

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“…Public reporting of hospital quality measures is one of the main tools utilized by patients and providers to facilitate informed decision‐making when selecting hospitals for a surgical procedure. 33 Despite the face validity and importance that patients, policymakers and other stakeholders of healthcare place on USNWR rankings, previous data have suggested that USNWR rankings among top‐ranked hospitals may not correlate with clinical outcomes. 20 For instance, Williams et al 34 noted that USNWR top‐ranked hospitals regularly failed to apply evidence‐based care for patients undergoing cardiac surgery.…”

Section: Discussionmentioning

confidence: 99%

Comparing textbook outcomes among patients undergoing surgery for cancer at U. S. News & World Report ranked hospitals

Mehta

Tsilimigras

Paredes

et al. 2020

Journal of Surgical Oncology

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Background The objective of the current study was to define and compare rates of textbook outcomes (TO) among patients undergoing colorectal, lung, esophagus, liver, and pancreatic surgery for cancer at U.S. News & World Report (USNWR) ranked hospitals. Methods Medicare Inpatient Standard Analytic Files 2013‐2015 were utilized to examine the relationship of TO and USNWR hospital ratings following surgery for colorectal, lung, esophageal, pancreatic, and liver cancer. TO was defined as no postoperative surgical complications, no prolonged length of hospital stay, no readmission within 90 days after discharge, and no postoperative mortality within 90 days after surgery. Results Among the 35,352 Medicare patients included in the cohort, 16,820 (47.6%) underwent surgery at honor roll hospitals, whereas 18 532 (52.4%) underwent surgery at non‐honor roll hospitals. The overall proportion of patients who achieved TO was 50.1%. In examining the clinical outcomes of patients who underwent surgery, there was no difference in the odds of achieving TO at honor roll vs non‐honor roll hospitals (colorectal: odds ratio [OR], 0.87; 95% confidence interval [CI], 0.69‐1.10; lung: OR, 1.07; 95% CI, 0.87‐1.32; esophagus: OR, 1.44; 95% CI, 0.72‐2.89; liver: OR, 1.27; 95% CI, 0.87‐1.84; pancreas: OR, 1.04; 95% CI, 0.67‐1.62). Conclusion and Relevance Patients undergoing surgery for lung, esophageal, liver, pancreatic, and colorectal cancer had comparable rates of TO at honor roll vs non‐honor roll hospitals. No linear association was observed between hospital position in the rank and postoperative outcomes such as TO indicating that patients should not overly focus on the exact position within USNWR ranked hospitals. These data highlight to patients and physicians that up to one‐half of patients undergoing surgery for cancer should anticipate at least one adverse outcome.

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Patient perspectives of care and process and outcome quality measures for heart failure admissions in US hospitals: how are they related in the era of public reporting?

Cited by 20 publications

References 23 publications

Are Facebook user ratings associated with hospital cost, quality and patient satisfaction? A cross-sectional analysis of hospitals in New York State

Are Facebook user ratings associated with hospital cost, quality and patient satisfaction? A cross-sectional analysis of hospitals in New York State

Predictors of patient satisfaction after cardiac pacemaker implantation or ICD implantation

Comparing textbook outcomes among patients undergoing surgery for cancer at U. S. News & World Report ranked hospitals

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