Predictors of patient satisfaction after cardiac pacemaker implantation or ICD implantation

Bergmann, Karin; Kügler, Joachim; Klewer, Jörg; Schoenfelder, Tonio

doi:10.1111/jocs.14333

Cited by 2 publications

(3 citation statements)

References 29 publications

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“…It is interesting to note that all criteria in Table 7 (except for volunteering) figure among the most relevant patient satisfaction criteria present in Fig. 5: exams and treatment (or medical exams as in the chart; see, for example, De Salins et al., 2016); food quality (Bikker and Thompson, 2006; Camgöz‐Akdağ and Zineldin, 2010; Schoenfelder et al., 2011; Schaal et al., 2017); health staff, namely, the nursing care (e.g., Brown et al., 2005; Bergmann et al., 2020; Kinnear et al., 2020); obtained information (e.g., Messina et al., 2014; Meng et al., 2018; Davis‐Dao et al., 2020); accommodations (e.g., Ladhari and Rigaux‐Bricmont, 2013; Fatima et al., 2018; Prado‐Galbarro et al., 2020); and medical services, namely, the medical care and the discharge process (e.g., Mcfarland et al., 2015; Kamra et al., 2016; Kinnear et al., 2020). Therefore, we can conclude that despite the divergences of the three methods, our results are robust, meeting the main findings in the literature.…”

Section: Discussionmentioning

confidence: 99%

“…The results from the literature review yielded four methods as the ones that researchers mainly use. However, other methods such as multivariate regression analysis (e.g., Jackson et al., 2001; Schoenfelder et al., 2010; Bergmann et al., 2020), multiple regression analysis (e.g., Andaleeb, 2001; Otani et al., 2009; Abidova et al., 2020), or multilevel analysis (e.g., Hekkert et al., 2009; Widayati et al., 2017; Lee et al., 2020) are also relevant. These methods are not recommended, however, when data are ordinal.…”

Section: Methodsmentioning

confidence: 99%

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The satisfaction of healthcare consumers: analysis and comparison of different methodologies

Vieira

Marques

Pedro

2022

Int Trans Operational Res

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Patient satisfaction and the factors influencing it are becoming a significant concern for health organizations and patients around the world. This study evaluates patients' satisfaction regarding the inpatient service while tackling the existent literature gap on which method best suits the patient satisfaction analysis. We perform a methodological comparison (using factor analysis, structural equation modeling, ordinal logistic regression (OLR), and multicriteria satisfaction analysis (MUSA)) to contrast the different results from different methodologies. After implementing the methods, we concluded that, out of the eleven analyzed factors, seven influence satisfaction: accommodations, auxiliary staff, exams and treatments, medical staff, food quality, volunteering staff, and obtained information. Three were consistent for structural equation modeling and OLR: accommodations, exams and treatments, and health services. The outputs of MUSA were not compatible with the other methods. However, we concluded that the MUSA method is a good option when dealing with patient satisfaction studies since it provides insightful outputs that facilitate managers' decision making and improve the provider's performance efficiency.

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Section: Discussionmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

The satisfaction of healthcare consumers: analysis and comparison of different methodologies

Vieira

Marques

Pedro

2022

Int Trans Operational Res

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“…The most extensively studied possible indicators of patient satisfaction are healthcare service-quality factors like medical practitioner's competence, their experience and education, and treatment outcomes, which have a significant and mostly beneficial effect [5][6][7]. Non-service factors, such as political support and cultural change, can play into patient satisfaction with changes to improve the quality of medical services [8].…”

Section: Introductionmentioning

confidence: 99%

Transcultural adaptation and validation of the Serbian version of Functional Assessment of Chronic Illness Therapy—Treatment Satisfaction—Patient Satisfaction (FACIT-TS-PS) questionnaire

Radovic,

Krdzic,

Jovanovic

et al. 2023

PLoS ONE

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Objective Transcultural adaptation and validation of FACIT-TS-PS questionnaire to Serbian language. Methods Standard forward and backward translation from English to Serbian language was performed. Pilot testing of FACIT-TS-PS was conducted on 12 patients with a confirmed diagnosis of malignant tumor. The study included 154 patients with malignant disease. The Questionnaire of Patient Satisfaction was used as a validated tool to evaluate concurrent validity of FACIT-TS-PS questionnaire. Reproducibility was tested on 30 subjects who answered the questionnaire for the second time two weeks later. Results Three FACIT-TS-PS subscales (Physician Communication, Treatment Staff Communication and Nurse Communication) demonstrated satisfactory construct validity using Cronbach’s alpha, the remaining two subscales (Technical Competence and Confidence & Trust) showed high ceiling effect. Treatment Staff Communication subscale showed large floor effect. Concurrent validity was demonstrated by correlation with the two dimensions of the Questionnaire of Patient Satisfaction. Satisfactory reproducibility was demonstrated on 30 patients who filled the questionnaire for the second time two weeks after initial interview. Conclusion The Serbian version of FACIT-TS-PS with the omission of Treatment Staff Communication subscale could be used as a valid instrument to assess patient and treatment satisfaction in chronically ill patients in the Serbian population. Omission of Treatment Staff Communication subscale is necessary because it contains questions not relevant for patients in Serbian healthcare system.

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Predictors of patient satisfaction after cardiac pacemaker implantation or ICD implantation

Cited by 2 publications

References 29 publications

The satisfaction of healthcare consumers: analysis and comparison of different methodologies

The satisfaction of healthcare consumers: analysis and comparison of different methodologies

Transcultural adaptation and validation of the Serbian version of Functional Assessment of Chronic Illness Therapy—Treatment Satisfaction—Patient Satisfaction (FACIT-TS-PS) questionnaire

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