Patient journey mapping: Integrating digital technologies into the journey

Abstract

Patient journey mapping represents a new way of reasoning about continuity of care, reducing wait times and improving patient safety. Patient journey mapping allows users such as health professionals, patients and policy makers to identify technologies that can be used to support patient care. Patient journey maps allow one to visualize a patient’s journey and at the same time understand, where gaps in patient care exist. In this paper we discuss a novel approach to patient journey mapping for supporting reasoning and decision making about how technological tools could be integrated into a patient’s health journey. The approach allows for reasoning surrounding technologies in the patent’s digital ecosystem.

Reporting and conducting patient journey mapping research in healthcare: A scoping review

“…“There is a need to address healthcare system issues and patient journey mapping may prove to be an essential tool for decreasing fragmented care for patients across healthcare systems” (Borycki et al, 2020 , p. 526).…”

“…No formal reporting guidelines are recommended in the methodology papers that were included in this review ( n = 7; 9%), and no specific recommendations or guidance regarding what should be reported are documented in those articles (Ben‐Tovim et al, 2008 ; Borycki et al, 2020 ; McCarthy et al, 2020 ; Simonse et al, 2019 ; Sudbury‐Riley et al, 2020 ; Trebble et al, 2010 ). Of the two articles (2.5%) that were study protocols, one provide a reference to the COREQ reporting guidelines that were to be used in reporting the study (Rushton et al, 2018 ).…”

Patient Journey Map: Metal Hypersensitivity

“…The approach of using patient journey mapping was inspired by the previous work of Borycki et al 22 We started the mapping process by precoding the transcribed interviews and highlighting the passages or concepts that were considered significant to diagnosis and management. We developed a more formal coding scheme with the use of a Microsoft spreadsheet as a data extraction form to gather all pertinent participant demographic information.…”

“… 21 Journey maps are snapshots in time that explore the mindsets, emotions, and experiences of the user. 22 The utilization of patient journey mapping originated from software literature in the area of user mapping. 23 , 24 Specifically, in healthcare, this approach highlights user experiences (eg, patients, caregivers, and healthcare providers) and perceptions around delivering and receiving care while allowing for common themes to emerge in an engaging graphic illustration.…”

Digitalisierung im Gesundheitswesen: Implikationen für ein Wettbewerbsbild im Versicherungs-, Behandlungs- und Leistungsmarkt

“…Unabhängig vom Gehalt und Umfang der gesellschaftlichen Legitimation der Datennutzung etwa auch im Rahmen eines Gesundheitsstandortes Zuhause, greift mit Blick auf die oben skizzierten Treiberfaktoren von Digitalisierung die Potenzialität digitalisierter Gesundheitsversorgung am Bild einer sogenannten Patientenjourney an [17]. Diese bildet einen wesentlichen Anker, den Informationsraum im Gesundheitswesen und die Rolle des Einzelnen sowie der Organisationen und Institutionen in alternativer Weise zu gestalten.…”