Patient experiences with videoconferencing as social contact and in follow-up from oncology nurses in primary health care

Nordtug, Bente; Brataas, Hildfrid V.; Rygg, Lisbeth Østgaard

doi:10.1177/20551029211012208

Cited by 4 publications

(3 citation statements)

References 49 publications

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“…Prepandemic studies focused on videoconferencing for palliative care consultation and provision of support between patients, family caregivers, and community-based care clinicians [9][10][11] indicated that VCVs are often preferable for palliative care consultations [11,12], hospice family meetings [13,14], and support groups [15]. Recent studies suggest that patients are similarly satisfied with cancer care received via videoconferencing [16][17][18] and that oncology clinicians are increasingly receptive to videoconferencing and acknowledge its numerous benefits to patients [2].…”

Section: Introductionmentioning

confidence: 99%

Exploring Nurse and Patient Experiences of Developing Rapport During Oncology Ambulatory Care Videoconferencing Visits: Qualitative Descriptive Study

Koppel¹,

Gagné²,

Docherty³

et al. 2022

J Med Internet Res

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Background Although videoconferencing between oncology patients and nurses became routine during the pandemic, little is known about the development of clinician-patient rapport in this care environment. Evidence that virtual visits may challenge nurses’ ability to form connections with patients, demonstrate empathy, and provide support suggests that videoconferencing may not ensure optimal care for persons with cancer. Establishing rapport during videoconferencing visits (VCVs) is important in oncology nursing, as rapport enables the nurse to provide emotional support and assistance to patients as they navigate their cancer journey. Objective This study investigated the nature of nurse-patient rapport in ambulatory cancer care videoconferencing telehealth visits. Objectives included exploring (1) how patients with cancer and nurses describe experiences of and strategies for cultivating rapport and (2) similarities and differences between rapport in videoconferencing and in-person visits (IPVs). Methods In this qualitative descriptive study, interviews were conducted from October 2021 to March 2022 with 22 participants, including patients with cancer (n=10, 45%) and oncology nurses (n=12, 55%), about their experiences of rapport building during VCVs. All interviews were analyzed using conventional content analysis. Data from nurses and patients were analyzed separately using identical procedures, with a comparative analysis of patient and nurse results performed in the final analysis. Results Most patients in the study had experienced 3-5 video visits within the past 12 months (n=7, 70%). Half of the nurse participants (n=6, 50%) reported having participated in over 100 VCVs, and all had experiences with videoconferencing (ranging from 3 to 960 visits) over the past 12 months. In total, 3 themes and 6 categories were derived from the patient data, and 4 themes and 13 categories were derived from the nurse data. Comparisons of themes derived from participant interviews identified similarities in how nurses and patients described experiences of rapport during VCVs. Three themes fit the collective data: (1) person-centered and relationship-based care is valued and foundational to nurse-patient rapport in oncology ambulatory care regardless of how care is delivered, (2) adapting a bedside manner to facilitate rapport during VCVs is feasible, and (3) nurses and patients can work together to create person-centered options across the care trajectory to ensure quality care outcomes. Barriers to relationship building in VCVs included unexpected interruptions from others, breaks in the internet connection, concerns about privacy, and limitations associated with not being physically present. Conclusions Person-centered and relationship-based approaches can be adapted to support nurse-patient rapport in VCVs, including forming a personal connection with the patient and using active listening techniques. Balancing the challenges and limitations with the benefits of videoconferencing is an essential competency requiring additional research and guidelines. International Registered Report Identifier (IRRID) RR2-10.2196/27940

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Section: Introductionmentioning

confidence: 99%

Exploring Nurse and Patient Experiences of Developing Rapport During Oncology Ambulatory Care Videoconferencing Visits: Qualitative Descriptive Study

Koppel¹,

Gagné²,

Docherty³

et al. 2022

J Med Internet Res

View full text Add to dashboard Cite

show abstract

“…Videoconferencing, although a relatively new technology, is a tool that has seen its use in health sciences expanded over the past decade (Ignatowicz et al, 2019). Research suggests that videoconferencing is a feasible and effective tool to evaluate complex issues such as the treatment of patients with chronic medical conditions (Mallow et al, 2016), including cancer (Nordtug et al, 2021).…”

Section: Backg Rou N Dmentioning

confidence: 99%

“…Videoconferencing, although a relatively new technology, is a tool that has seen its use in health sciences expanded over the past decade (Ignatowicz et al., 2019). Research suggests that videoconferencing is a feasible and effective tool to evaluate complex issues such as the treatment of patients with chronic medical conditions (Mallow et al., 2016), including cancer (Nordtug et al., 2021). The emergence of the COVID‐19 pandemic required different and novel methods of healthcare delivery, and telehealth has been recognized as one of the prioritized strategies for the World Health Organization since 2020 (Digital Health, 2023).…”

Section: Introductionmentioning

confidence: 99%

A videoconferencing verification method for enrollment of breastfeeding dyads to an online prospective mixed methods study during the COVID‐19 pandemic

Wood,

Bindler

2023

Journal of Advanced Nursing

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AimsTo apply videoconferencing as a new verification method prior to enrollment for an online survey‐based study.DesignA prospective‐observational, mixed methods, three group, repeated measures study involved recruiting a population‐based sample of breastfeeding mothers and infants (N = 81). Twenty‐seven mothers were recruited for each group: mothers returning to work outside of the home, mothers returning to work from home and mothers staying home with their infants full‐time.MethodsData were collected at four time points, infant age 4, 12, 20 and 24 weeks, via online survey. Participating mothers received a $10 gift card for completing each survey. Social media, word of mouth and brochures promoted United States‐based recruitment nationwide. A publicly available direct link to the survey was initially provided to interested mothers. After the suspicion of online fraud, videoconferencing was instituted for self‐referrals and phone calls for professional referrals.ResultsThe survey was invaded by response fraud 3 weeks after the initial survey deployment. Out of 109 respondents who visited the survey site during that timeframe, only eight mothers (10%) were eligible (22 June 2022 to 14 July 2022). After recruitment modification, 313 individuals emailed the study team with 65 self‐referred mothers (80%) enrolled in the study via videoconferencing while eight mothers (10%) had a professional referral and enrolled via phone call (23 August 2022 to 30 March 2023).ConclusionProviding a direct survey link, even with CAPTCHA‐protection, evoked fraudulent responses. Videoconferencing is an emerging verification method that can be readily applied to the enrollment of breastfeeding dyads for an online study.ImpactThe emergence of fraudulent respondents and internet bots threatens data quality. This study addressed the strategy of videoconferencing as a new verification method for recruitment and enrollment of breastfeeding dyads. This knowledge can be applied by researchers to secure sample validity and data integrity.

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Rapport between nurses and adult patients with cancer in ambulatory oncology care settings: A scoping review

Koppel,

Park,

Ledbetter

et al. 2024

International Journal of Nursing Studies

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Patient experiences with videoconferencing as social contact and in follow-up from oncology nurses in primary health care

Cited by 4 publications

References 49 publications

Exploring Nurse and Patient Experiences of Developing Rapport During Oncology Ambulatory Care Videoconferencing Visits: Qualitative Descriptive Study

Exploring Nurse and Patient Experiences of Developing Rapport During Oncology Ambulatory Care Videoconferencing Visits: Qualitative Descriptive Study

A videoconferencing verification method for enrollment of breastfeeding dyads to an online prospective mixed methods study during the COVID‐19 pandemic

Rapport between nurses and adult patients with cancer in ambulatory oncology care settings: A scoping review

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