2010
DOI: 10.1093/intqhc/mzq009
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Patient characteristics and quality dimensions related to patient satisfaction

Abstract: By using a complete patient population, including all types of medical specialities, we have identified a set of common respondent characteristics and quality dimensions that are related to global satisfaction in out-patient hospital care.

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Cited by 184 publications
(203 citation statements)
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“…5 The level of satisfaction with dental services among the elderly people we evaluated was high, and higher still with those who accesses services offered by the SUS. A high level of satisfaction has previously been observed in both national and international studies, 9,14,16,20 independently of the form in which it was conceived and measured, whether from a quantitative or qualitative approach. 5 In this study, of those assisted by SUS, 95.4% were satisfi ed, similar to the value recorded among service users (89%) of the SUS in Belo Horizonte, MG, in the study by Lima-Costa & Loyola Filho.…”
Section: Discussionmentioning
confidence: 89%
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“…5 The level of satisfaction with dental services among the elderly people we evaluated was high, and higher still with those who accesses services offered by the SUS. A high level of satisfaction has previously been observed in both national and international studies, 9,14,16,20 independently of the form in which it was conceived and measured, whether from a quantitative or qualitative approach. 5 In this study, of those assisted by SUS, 95.4% were satisfi ed, similar to the value recorded among service users (89%) of the SUS in Belo Horizonte, MG, in the study by Lima-Costa & Loyola Filho.…”
Section: Discussionmentioning
confidence: 89%
“…These results are consistent with those of other studies which reported lower levels of satisfaction with the organisational quality of care among consumers with health problems. 9,16,23 According to the adopted theoretical model from Andersen & Davidson 1 (1997), and that proposed by Donabedian 3 (1988), we expected correlations between satisfaction with dental care services and level of education, income and skin colour according to user's self-reported race. However, in this study and in another carried out in Taiwan, the service users' levels of education did not correlate with satisfaction with care received.…”
Section: Discussionmentioning
confidence: 99%
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“…1 Many factors should be correctly taken into account in order to make an appropriate condition for development and improvement of patient satisfaction particularly in hospitals. 2 Satisfied patients show statistically higher adherence to their medical instructions, that is, satisfaction may be an important component in promoting health and psychological well-being in the society. [3][4][5] There has been a proliferation of studies on PS over the last few decades.…”
Section: Introductionmentioning
confidence: 99%