Passenger representation within the light-handed regulation – Insights from the Australian air transport market

Shopping can be one of the primary motivations for tourism, and commercial revenues are becoming an indispensable source of income for airports. Understanding airport shoppers' satisfaction is thus becoming increasingly relevant for airport operators and remains largely unexplored in the academic literature. This paper contributes to the strand of the literature analysing the satisfaction of duty-free shoppers through a six-item construct that was modelled using a hybrid fuzzy TOPSIS (Technique for Order of Preference by Similarity to Ideal Solution) method. A questionnaire was administered at the international terminal of a regional airport in Australia. The results show that the differences in terms of place of residence and passengers' destination route are factors influencing the level of shoppers' satisfaction. Residents in Australia and passengers travelling short-haul are more satisfied than non-residents of Australia and those travelling long-haul. With respect to each attribute, the satisfaction elasticities show that shoppers are more elastic in terms of the variety of items available in the shops and the choice of international brands; and satisfaction is less elastic with respect to the ease with which specific items can be found, as well as the 'look and feel' of the shops.

show abstract

The role of travel patterns in airport duty-free shopping satisfaction: A case study from an Australian regional airport

Martı́n

Martín-Domingo

Lohmann

et al. 2019

Journal of Air Transport Management

Self Cite

View full text Add to dashboard Cite

show abstract

What role do tourism stakeholders play in air route development? Lessons from Australia

Spasojević

Lohmann

2022

Journal of Hospitality and Tourism Management

View full text Add to dashboard Cite

scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.

Contact Info

customersupport@researchsolutions.com

10624 S. Eastern Ave., Ste. A-614

Henderson, NV 89052, USA

Blog Terms and Conditions API Terms Privacy Policy Contact Cookie Preferences Do Not Sell or Share My Personal Information

Made with 💙 for researchers

Part of the Research Solutions Family.

Passenger representation within the light-handed regulation – Insights from the Australian air transport market

Cited by 2 publications

References 24 publications

The role of travel patterns in airport duty-free shopping satisfaction: A case study from an Australian regional airport

The role of travel patterns in airport duty-free shopping satisfaction: A case study from an Australian regional airport

What role do tourism stakeholders play in air route development? Lessons from Australia

Contact Info

Product

Resources

About