What role do tourism stakeholders play in air route development? Lessons from Australia

Spasojević, Bojana; Lohmann, Gui

doi:10.1016/j.jhtm.2022.09.006

Cited by 4 publications

(4 citation statements)

References 28 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In the study’s second phase , we identified a group of stakeholders (Papadopoulos & Heslop, 2002; Semone & Kozak, 2012) with information and vision about the tourism industry. As interviews are usually used to obtain extensive information on a particular topic (Lin et al, 2021; Spasojevic & Lohmann, 2022), destination stakeholders were interviewed, asking basic and additional questions. There are several features of using interviewing in tourism research.…”

Section: Literature Reviewmentioning

confidence: 99%

Brand assets: a prerequisite to promoting a developing destination

Turgambekova,

Kozak,

Correia

2023

IJTC

View full text Add to dashboard Cite

Purpose The purpose of this study is to develop and test a practical model to identify a developing destination’s assets. Using the existing destination branding concepts and theories in the research, this study aims to identify how the assets of a developing destination differ from those of a developed destination. Design/methodology/approach The study followed the “practical model for determining destination assets” proposed in the article. The first stage includes collecting the information on the tourism potential of the destination. In the second stage, in-depth interviews were carried out with information carriers of a developing destination and analyzed by highlighting keywords in the responses. The following stages include the questionnaire survey, factor analysis and segmentation analysis. Findings The following conclusions can be drawn from the results of the study. First, the assets of a developing destination, recreation areas, attractive visitor facilities and obligatory additional services are rational. Second, the assets used for destination branding are based on their unique character. According to the analysis results, the Almaty region’s unique character is associated with natural resources. The direction of recreation in the Almaty region boils down to two components: cognitive tourism and sports tourism. Research limitations/implications The study was conducted during the COVID-19 pandemic. First, given that external tourism faced significant constraints during the pandemic, we must acknowledge that a study of destination branding may be more appropriate before or after the pandemic. Second, the survey was conducted online in connection with the introduction of quarantine measures. Third, the assets of a developing destination were selected based on the results of the interviews. In future studies, including other attributes may allow the identification of new assets for branding. Practical implications The practical destination branding model presented in the study has practical implications for destination authorities. Using the proposed model, assets of other destinations can be identified. In addition, the results of the analysis of the Almaty region as a developing destination will be effective for destination authorities in developing their tourism programs. Recreation areas, attractive tourism facilities and obligatory additional services can be used in destination branding. Social implications This study drew on the experience of the population’s ambassador activity. The in-depth interview was obtained from the destination’s tourism informants, and the survey aimed to identify public opinion. The residents who participated in the interview and survey perform an ambassadorial function in strengthening the identified assets of the destination and implementing tourism programs. Accordingly, there is a growing sense of pride in being a resident of the destination. Originality/value The study has both theoretical and practical significance with the following results. First, it provides insights on enhancing public participation from the beginning of the destination branding process and respecting the continuation of its ambassadorial activities, provided that the identified destination assets are rational. Second, destination asset associations for developing destinations are presented. Third, the study creates a realistic picture of the Almaty region as a destination for visitors and destination authorities.

show abstract

Section: Literature Reviewmentioning

confidence: 99%

Brand assets: a prerequisite to promoting a developing destination

Turgambekova,

Kozak,

Correia

2023

IJTC

View full text Add to dashboard Cite

show abstract

“…Passengers now enjoy a plethora of activities at their fingertips onboard, ranging from shopping, gaming, and listening to recorded music or music channels to reading e-books or newspapers and even requesting assistance from the cabin crew (Spasojevic & Lohmann, 2022). All of these activities are easily accessible through a user-friendly handset or touchscreen interface.…”

Section: In-flight Entertainment Systemmentioning

confidence: 99%

“…In the realm of air travel, passenger experiences have been independently examined concerning airline services (Kavus et al, 2022). Additionally, air carriers have recognized the significance of airline service quality in influencing traveler satisfaction and loyalty (Spasojevic & Lohmann, 2022). Conversely, research on airport service quality has identified various factors contributing to overall travel experience, including security measures, servicescape, shopping and dining options, luggage policies, and facilities (Lee & Yu, 2018).…”

Section: Traveler Experiencementioning

confidence: 99%

Discovering the potential impact of in-flight smart amenities on traveler experience: Focal roles of in-flight service quality and airline endorsement

Elhattab

2022

Journal of Association of Arab Universities for Tourism and Hos

View full text Add to dashboard Cite

The service quality provided and traveler endorsement of a particular airline over another may play crucial roles in explaining the inherent relationship between smart amenities and creating an immersive experience for air travelers. In this regard, 487 potential travelers were obtained via Egyptian Airlines, whether travelling from or coming to Egypt. SmartPLS 4 results revealed that intelligent seats, smart overhead bins, and an in-flight entertainment system significantly affected service quality on board. Besides, in-flight service quality positively affected traveler experience. Furthermore, in-flight service quality partially mediated the association between intelligent seats and traveler experience, while fully mediated the linkages between traveler experience and both smart overhead bins and in-flight entertainment system. Lastly, airline endorsement strengthened the positive association between in-flight service quality and traveler experience in favor of the Egypt Air sample. This paper highlights the effective contributions of decisionmakers in the tourism and travel industry regarding the possibility of developing airlines for travelers, whether for business or leisure, as well as equipping aircraft with emerging technologies such as IOT-enabled smart glasses and Metaverse-enabled travel apps.

show abstract

“…Innovation development [19] with a community empowerment approach [20] that increases the capacity of knowledge and skills [21] is able to increase the participation [22] of various stakeholders to encourage the success of tourism destinations [23]. Each of stakeholders plays their own role to form cooperation [24] in achieving mutually agreed goals [25].…”

Section: Introductionmentioning

confidence: 99%

The role of stakeholder in community based tourism (cbt)-based tourist village in Gentungan Village, Gondangrejo Sub District, Karanganyar Regency

Permatasari,

Winarno,

Wibowo

et al. 2024

IOP Conf. Ser.: Earth Environ. Sci.

View full text Add to dashboard Cite

Tourism sector plays a very important role in the community’s economic development. The important aspects in a successful tourist village development are, among others, public participation and collaboration between stakeholders. The sustainability of tourist village needs strategy. This research aims: 1) to describe the condition of Embung Setumpeng tourist object; 2) to analyze the role of stakeholders in managing Embung Setumpeng tourist object; and 3) to formulate the strategy of developing Embung Setumpeng tourist object. This research used a qualitative method with case study approach. This research was carried out in Gentungan Village, Gondangrejo Sub District, Karanganyar Regency. The methods of collecting data used were documentation, observation, and interview. The informants of research included initiators and activists of tourist village, administrators of Tourism-Conscious group (Pokdarwis), administrators of Apem, visitor and sellers. The result shows that: 1) Embung Setumpeng tourist object affects the people and the environment positively but the number of tourists visiting this object decreased due to Covid-19 pandemic 2) the development of Embung Setumpeng needs the roles of community, government, and private; and 3) strategy in developing tourist village includes the improvement of facilities in Embung Setumpeng tourist object, of Pokdarwis members’ capacity, promotion and social network.

show abstract

What role do tourism stakeholders play in air route development? Lessons from Australia

Cited by 4 publications

References 28 publications

Brand assets: a prerequisite to promoting a developing destination

Brand assets: a prerequisite to promoting a developing destination

Discovering the potential impact of in-flight smart amenities on traveler experience: Focal roles of in-flight service quality and airline endorsement

The role of stakeholder in community based tourism (cbt)-based tourist village in Gentungan Village, Gondangrejo Sub District, Karanganyar Regency

Contact Info

Product

Resources

About