“…Various tools are used to involve citizens, which can be classified into two main categories, direct and online. The first category implies observation or mapping activities through active survey (Sy et al, ), participatory mapping (P‐mapping) or participatory Geographic Information System (P‐GIS) (Chingombe, Pedzisai, Manatsa, Mukwada, & Taru, ; De Andrade & Szlafsztein, ; Kienberger, ). The second category involves citizen's participation via the use of Web platforms (Dorn, Vetter, & Höfle, ; See et al, ) or social networks.…”