Parents' satisfaction concerning their child's hospital care

Abstract

Aim: To explore parents' satisfaction concerning their child's care during hospitalization and its determinants. Methods: A descriptive, non-experimental correlational design was used. The data collection was based on interviews using a 63 item questionnaire, the Swedish Pyramid Questionnaire. The parents of 206 children (hospitalized in two pediatric and two surgical units) participated in the study. Results: The independent t-test results demonstrated that the parents showed greater satisfaction with staff attitudes and medical treatment, whereas they were less satisfied with the information concerning routines and the staff work environment. The stepwise multiple regression analysis revealed that adequacy of care, adequate pain management, parents' involvement in care, a trusting relationship, and staff attitudes were the most important determinants of parental satisfaction. Conclusion: Interventions in pediatric care should include measurements of parental and child satisfaction as a tool to assess the quality of care.

Parents' perceived quality of pediatric burn care

“…The overall rating of satisfaction in the present study was higher than has been seen in a previous study among parents of children treated in hospital for a variety of reasons [6]. In the study by Matziou et al, ratings varied between 6.4 and 8.1 (compared to 9.1 in the present study) using the same original questionnaire as in this study, although in its complete version [6]. One similarity between the studies is that parents were somewhat less satisfied with information.…”

“…As cited in the introduction, parent satisfaction is highly dependent upon satisfaction with Pain Management [6], and is considered a domain of its own in a recent qualitative analysis [26]. In this study however, Pain Management did not contribute significantly to the Overall Quality Grade, and neither did Information, Medical Treatment, Participation, Accessibility, nor parent-related variables.…”

“…Patient satisfaction is a multidimensional concept associated with perceived staff humaneness, informativeness, competence and technical skills, accessibility, continuity, as well as patient expectations [3]. Previous studies within different pediatric care settings have shown that most parents are satisfied with the care they received [4][5][6][7]. Satisfaction with care is associated with adequate Pain Management, parents' involvement in the care, a trusting relationship, Staff Attitudes, perception of the child's health status [6], being treated with respect and kindness [7], and adequate information [8,9].…”

Experiences of caregivers of infants who have been on bubble continuous positive airway pressure at Queen Elizabeth Central Hospital, Malawi: A descriptive qualitative study

“…These findings are similar to reports from Canada, California, Greece, and Denmark, where parents of infants in neonatal intensive care units (NICU) and paediatric units face challenges related to access to information; disclosure about diagnosis, treatment and prognosis; and a lack of control over the care of their children. [16][17][18][19] Inadequate communication can compromise compliance to treatment. 8 In our study participants did not receive standard information.…”

Parental Satisfaction Assessment After Paediatric Procedural Sedation: There Are Still Issues to Address

“…The level of parental satisfaction was relatively high in previous studies (6)(7)(8). The satisfaction rate has a close association with several factors, such as availability of the physicians, alignment between the family and the healthcare professionals considering the treatment options for the patient, and the ability to empathize with the emotional state of the family (9,10).…”