Parent satisfaction in pediatric intensive care: A critical appraisal of the literature

Abstract

The use of parent satisfaction surveys in pediatric intensive care is not well documented. Family-centered care has become widely accepted as an important issue in quality of care, and satisfaction surveys are a valuable resource for measuring and improving clinical practice. Parent satisfaction surveys need to be developed based on the needs and experiences of parents, and emphasis should be put on methodologic issues to have the results accepted as valid and effective for possible changes in clinical practice.

Perceptions of parents on satisfaction with care in the pediatric intensive care unit: the EMPATHIC study

“…This collaborative decision resulted in the multicenter Empowerment of Parents in the Intensive Care (EMPATHIC) study, a multiphase project designed to develop and implement a PICU parent satisfaction instrument. The study started with identifying satisfaction items described in the literature [15]. The next phase was a descriptive study on perceptions of nurses and physicians working in the PICUs [16].…”

Measurement of parent satisfaction in the paediatric intensive care unit – Translation, cultural adaptation and psychometric equivalence for the French-speaking version of the EMPATHIC-65 questionnaire

“…A few instruments measuring parental satisfaction are validated and appropriate for the population of parents in PICU (Latour, Hazelzet, & van der Heijden, 2005;Meert, Schim, & Briller, 2011). The Family-Centred Care Scale and the EMpowerment of PArents in The Intensive Care (EMPATHIC-65) questionnaire were developed to fill this gap (Curley, Hunsberger, & Harris, 2013;Latour et al, 2011).…”

Psychometric Evaluation of the Newcastle Satisfaction With Nursing Scales

“…[1][2][3] Measuring patient satisfaction is a complex task because of the multidimensional and subjective feature of satisfaction, which can have different meanings for different people. 4 Thus, measures of this construct should be developed taking into account patients' views and should be multidimensional, valid, and reliable if they are to help clinicians to improve the quality of care.…”