Panorama da produção científica internacional sobre Business Analytics

Sincorá, Larissa Alves; Carneiro, Teresa Cristina Janes; Oliveira, Marcos Paulo Valadares de

doi:10.23925/2178-0080.2020v22i2.40863

Cited by 1 publication

(1 citation statement)

References 25 publications

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“…Depending on the results obtained from the research and the limitations identified, it was necessary to suggest future works. It is possible to examine the extent to which the practice of data and information analysis in the organization (business analytics) allows to positively mediate or moderate the relationship between the management of business processes and OR (Battisti et al ., 2020; Fosso Wamba & Mishra, 2017; Sincorá, Carneiro, & Oliveira, 2020). Furthermore, it is suggested the dissemination of works interested in investigating risk management and the promotion of resilience in operations, both at the organizational level and in the supply chain perspective, contribute to closing gaps in the research field (Trkman, Oliveira, & McCormack, 2016).…”

Section: Final Considerationsmentioning

confidence: 99%

Developing organizational resilience from business process management maturity

Sincorá

Oliveira

Zanquetto-Filho

et al. 2023

INMR

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PurposeIn the current business context, there is a current need to adopt contemporary practices of process management as a competitive advantage to leverage organizational results. This study aims to explore such relationships, considering the performance results in the organizational resilience (OR) dimension.Design/methodology/approachThe authors collected 82 valid responses from a survey targeted at professionals occupying positions or functions in the operations area. For data analysis, the authors used the technique of structural equation modeling (SEM) using the partial least squares (PLS) algorithm.FindingsThe results show that maturity in the management of business processes positively influences the behavior of OR, with the highest level of maturity primarily being responsible for this impact. This result reveals that resilience naturally depends on mature and well-established processes in the organizational structure. The proposed model explained 78.5% of OR.Practical implicationsCompanies that maintain mature management of their business processes will be better able to positively influence OR since process management can make organizations less fragile supply chains and more adaptable to changes.Originality/valueThe findings helped clarify the extent to which process management influences the results of OR. Although the literature indicates that maturity in business processes is formed by five first-order constructs, only the “innovated” dimension proved to be significant in the present study.

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