Overcoming fuzzy design practice: revealing potentials of user-centered design research and methodological concepts related to user involvement

Wallisch, Anne; Sankowski, Olga; Krause, Dieter; Paetzold, Kristin

doi:10.1109/ice.2019.8792591

Cited by 7 publications

(8 citation statements)

References 12 publications

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“…• Latent needs: is subconscious and inexpressible by the user. Wallisch et al (2019) stated that statistical data collection, surveys, and conjoint analysis are suitable to gather explicit needs from users. Lead-user methods (Hemetsberger & Godula, 2007) and diaries are appropriate to collect tacit or latent needs from users.…”

Section: Methodology/research Approachmentioning

confidence: 99%

A Handbook of Management Theories and Models for Office Environments and Services

Appel‐Meulenbroek¹,

Danivska²

2021

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Although workplace design and management are gaining more and more attention from modern organizations, workplace research is still very fragmented and spread across multiple disciplines in academia. There are several books on the market related to workplaces, facility management (FM), and corporate real estate management (CREM) disciplines, but few open up a theoretical and practical discussion across multiple theories from different disciplines. Therefore, workplace researchers are not aware of all the angles from which workplace management and effects of workplace design on employees has been or could be studied. A lot of knowledge is lost between disciplines, and sadly, many insights do not reach workplace managers in practice. Therefore, this new book series is started by associate professor Rianne Appel-Meulenbroek (Eindhoven University of Technology, the Netherlands) and postdoc researcher Vitalija Danivska (Aalto University, Finland) as editors, published by Routledge. It is titled 'Transdisciplinary Workplace Research and Management' because it bundles important research insights from different disciplinary fields and shows its relevance for both academic workplace research and workplace management in practice. The books will address the complexity of the transdisciplinary angle necessary to solve ongoing workplace-related issues in practice, such as knowledge worker productivity, office use, and more strategic management. In addition, the editors work towards further collaboration and integration of the necessary disciplines for further development of the workplace field in research and in practice. This book series is relevant for workplace experts both in academia and industry.This second book in the series focuses on the role of workplace management in the organization and the tasks that workplace management needs to consider. The 18 theories that are presented in this book and applied to workplace research discuss management aspects from the organization's perspective or dive deeper into issues related to people and/or building management. They all emphasize that workplace management is a complex matter that requires more strategic attention in order to add value for various stakeholders. The final chapter of the book describes a first step towards integrating the presented theories into an interdisciplinary framework for developing a grand workplace management theory.

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Section: Methodology/research Approachmentioning

confidence: 99%

A Handbook of Management Theories and Models for Office Environments and Services

Appel‐Meulenbroek¹,

Danivska²

2021

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“…Similarly to other research works (Troussas et al, 2019;Wallisch et al, 2019) DOMHO adopted a user-centered approach. Crucial was the involvement of people with disabilities, older adults, and their caregivers in co-design sessions.…”

Section: The Domho Systemmentioning

confidence: 99%

Smart Co-housing for People With Disabilities: A Preliminary Assessment of Caregivers’ Interaction With the DOMHO System

et al. 2021

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Millions of people with motor and cognitive disabilities face hardships in daily life due to the limited accessibility and inclusiveness of living spaces which limit their autonomy and independence. The DOMHO project deals with these fundamental issues by leveraging an innovative solution: a smart co-housing apartment. Besides, the project aims at exploiting the well know effects of co-housing on individuals’ health and well-being in combination with ambient assisted living technologies. The present study focused on the interaction of caregivers with the control application of an integrated smart system. Participants performed different tasks, fill out a questionnaire, and were interviewed. Performance and usability of the user interface, trust in technology, privacy, and attitudes towards home automation were explored. A series of guidelines for domotic technology control interfaces design was identified, and a high level of trust in these advanced tools was shown. Caregivers considered smart technologies as a work aid and a means for enhancing autonomy and life quality for users with disabilities.

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“…This does not allow reliable statements, however. Therefore, the terminology provided by Wallisch et al (2019) was validated in terms of relevance to the sample and condensed on five analytical levels, which are more generic on the top and getting more and more specific in the following (Figure 1):…”

Section: Towards a Research Ontology Of User-centred Designmentioning

confidence: 99%

“…Taking into account that the body of literature is growing quickly, two main conferences were chosen as data source, which grounds on the proceedings of the International Conference on Engineering Design (ICED) and the International DESIGN Conference from 2009-2019. Previous studies disclosed the field as operating with very different terms and from a design researcher's point of view, the risk to leave out relevant and valuable approaches and methods in a literature review is quite high (Wallisch et al, 2019). Therefore, four prominent search terms (user-centred, humancentred, user involvement, customer preference) were used to start with.…”

Section: Researching the Research Landscape Of User-centred Designmentioning

confidence: 99%

“…Only if all terms and concepts used in a specific design context are well reflected in such terminology, it provides support for design practice. Wallisch et al (2019) did a comprehensive literature review in the field of user involvement and collected all research terms having been used. After looking up the interdisciplinary definitions and integrating them to the list, they came up with a terminology of the concepts used within the field, which allows a consistent positioning of all terms relevant for communicating on the subject of UCD by the broadest audience.…”

Section: Towards a Research Ontology Of User-centred Designmentioning

confidence: 99%

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Methodological Foundations of User Involvement Research: A Contribution to User-Centred Design Theory

Wallisch

Paetzold

2020

Proc. Des. Soc.: Des. Conf.

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The concept of involving user perspectives into product development processes has its roots in the early 1960s. Although this seems to be following a quite long tradition, as a design research field, it did not improve substantially and, so far, no consistent perception or even definition of the concept can be found. The paper points out where design research on user involvement still lacks methodological and theoretical foundation and makes the attempt of providing impulses for systemizing the existing body of knowledge within the Design Society as a research community.

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Overcoming fuzzy design practice: revealing potentials of user-centered design research and methodological concepts related to user involvement

Cited by 7 publications

References 12 publications

A Handbook of Management Theories and Models for Office Environments and Services

A Handbook of Management Theories and Models for Office Environments and Services

Smart Co-housing for People With Disabilities: A Preliminary Assessment of Caregivers’ Interaction With the DOMHO System

Methodological Foundations of User Involvement Research: A Contribution to User-Centred Design Theory

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