Outpatient Satisfaction at Private General Hospitals in Ho Chi Minh City, Vietnam

Giao, Hà Nam Khánh; Thy, Nguyen Thi Anh; Vương, Bùi Nhất; Kiet, Truong Van; Lien, Le Thi Phuong

doi:10.13106/jafeb.2020.vol7.no7.323

Cited by 10 publications

(15 citation statements)

References 33 publications

(44 reference statements)

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“…Transactional leadership style has a positive relationship with employee's work engagement, but the score is lower than that of the transformational leadership style and the laissez-faire leadership style, but the expectations to be rewarded, or possibly punished, for failing to meet the leadership task, so respondents may give lower scores on work engagement than engagement in transformational leadership style and laissez-faire leadership style, but the score results show that this style has a positive relationship with employee engagement to work. Moreover, this result has many similarities with the study of Giao and Hung (2018). This is much different in the findings from previous studies, in other cultures, there are, every few studies showing that the laissez-faire leadership style of the public sector positively affects employee engagement to work.…”

Section: Conclusion and Recommendationscontrasting

confidence: 43%

“…Therefore, the search for leaders who have the right leadership style, meet the requirements of the new leadership context, can lead to the development of the organization and the capacity to work in an international environment and become an urgent matter (The Central Committee of the Communist Party of Vietnam, 2018). Before this reality, there have been exploratory studies on leadership styles (Giao & Hung, 2018; Huyen et al, 2019). This study focuses on analysis, exploring democratic, authoritarian, and laissez-faire leadership styles developed based on the views of Lewin et al (1939).…”

Section: Introductionmentioning

confidence: 99%

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Transformational, Transactional, Laissez-faire Leadership Styles and Employee Engagement: Evidence From Vietnam’s Public Sector

Thanh

Quang

2022

SAGE Open

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Leadership style is considered one of the critical factors in employee engagement with the leader, the organization, and the organization’s success. So far, there have been studies on the relationship between leadership style and employee engagement. However, there has been no research on the relationship between leadership style and the engagement of civil servants in Vietnam’s provincial public sector, which is a gap that needs to be researched. Therefore, this study examines the relationship between three leadership styles, namely transformational leadership, transactional leadership, and laissez-faire leadership concerning engagement to work and performance of public sector employees, and at the same time determines the relationship of leadership styles with demographic variables and with employee engagement in the Vietnamese public sector. The study data were collected from a convenient sample of leaders from the departmental level to the board of directors, and the survey sample was also collected from employees in state agencies who were feedback by answering questionnaires at a time. A total of 325 people, who are leaders and civil servants in the provincial public sector in Vietnam, responded. SPSS statistical software version 26.0 was used to process the data obtained through surveying the opinions of respondents in the leadership style questionnaire and the employee participation questionnaire. The results of the analysis show that leadership styles are closely related to employee engagement. The study also discovered that the level of an employee’s engagement to work depends largely on leadership style. Recommendations are made when a leader practices the right leadership style to increase employee engagement and vice versa.

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Section: Conclusion and Recommendationscontrasting

confidence: 43%

Section: Introductionmentioning

confidence: 99%

Transformational, Transactional, Laissez-faire Leadership Styles and Employee Engagement: Evidence From Vietnam’s Public Sector

Thanh

Quang

2022

SAGE Open

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“…Table 2 shows the assignment method and output of indicators based on BIM technology. Sun [41], Giao [42], Zhou [43], Mazaheri Habibi [44],…”

Section: The Bim Model Constructionmentioning

confidence: 99%

BIM-Based Green Hospital Building Performance Pre-Evaluation: A Case Study

Zhan

et al. 2022

Sustainability

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With ecological problems and energy crises intensifying today, greening is essential to sustainable development. Compared with other types of buildings, hospital buildings account for a relatively larger proportion of building energy consumption. In order to realize the rapid cycle optimization of a green hospital project in the design stage and improve the green grade of the building, a pre-evaluation Building Information Model (BIM) of green hospital building performance was established in this study. Firstly, the literature review and expert consultation established the building performance pre-evaluation index system for green hospitals. Then, BIM technology is taken to extract data needed for building a performance pre-evaluation system, and the Cloud Model and the Matter–Element Extension Theory are used to build models. The final green grade calculation is realized in MATLAB. Finally, the Maluan Bay Hospital is taken as an example to test the applicability and effectiveness of the proposed model. The results show that the green hospital building performance pre-evaluation model has advantages of simulation, cyclic optimization and fuzzy quantification, which can effectively guide the design and construction of a green hospital.

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“…Mutu pelayanan merupakan suatu tingkat kesempurnaan pelayanan yang diberikan dalam rangka pemenuhan kebutuhan pelanggan sesuai standar. Guna mencapai mutu yang baik, diperlukan pemaksimalan penggunaan potensi yang tersedia secara efisien dan efektif (Giao et al, 2020) . Cara pengukuran kepuasan pelanggan dapat diukur dengan SERVQUAL manual (Midor and Kucera, 2017) dengan 5 dimensi ataupun SERVQUAL Internet of Things (IoT) (Hizam and Ahmed, 2019), metode Balanced Scorecard (Pham et al, 2020), Metode Servqual yang kemudian diukur keterkaitan dengan indikatornya menggunakan SEM-PLS (Akob et al, 2021), dengan metode penilakan Overall Customer Satisfacrtion (OCS) yang menilai dari bukti-bukti keluhan konsumen (Littlechild, 2021), integrasi metode Servqual, KANO, dan Quality Function Deployment menggunakan FUZZY (Lizarelli et al, 2021), dan berbagai metode lainnya.…”

Section: Pendahuluanunclassified

Pengaruh Kualitas Layanan Administrasi Jurusan Terhadap Kepuasan Mahasiswa Jurusan Desain Polnes Dengan Metode Servqual

Shyafary¹,

Soeprapto

2022

JUMINTEN

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Evaluasi terhadap pelayanan perusahaan guna peningkatan performansi dan kualitas kerja dapat di tinjau dengan menilai kepuasan pelanggan. Kepuasan pelanggan merupakan salah satu instrumen dalam pengukuran kualitas pelayanan jasa atas perusahaan. Servqual menjadi salah satu model pengukuran kualitas jasa dengan mendasarkan pengukurannya pada dimensi jasa yaitu hal berwujud (tangibles), daya tanggap (responsiveness), keandalan (realibility), jaminan (assurance), dan empati (empathy). Jurusan Desain Politeknik Negeri Samarinda selama sepuluh tahun terakhir belum pernah melakukan pengukuran kualitas layanan administrasi mahasiswa dan dosen. Dalam studi ini dilakukan pengukuran berupa gap (kesenjangan) antara pemberian jasa secara actual dan yang di harapkan pelanggan dengan menggunakan studi Servqual. Studi ini bertujuan untuk menilai tingkat kualitas layanan jasa administrasi jurusan dan tingkat rasa puas mahasiswa dan dosen terhadap kualitas layanan jasa yang diberikan oleh administrasi Jurusan Desain Politeknik Negeri Samarinda (Polnes). Perbedaan antara harapan konsumen mengenai kinerja dari perusahaan dan penilaian konsumen mengenai kinerja aktual memberikan suatu persepsi konsumen atas kualitas jasa. Dari analisa Servqual yang dilakukan setelah penyebaran kuesioner, adalah perlu adanya pembenahan dalam kenyamanan ruang tunggu serta performance tenaga administrasi.

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Outpatient Satisfaction at Private General Hospitals in Ho Chi Minh City, Vietnam

Cited by 10 publications

References 33 publications

Transformational, Transactional, Laissez-faire Leadership Styles and Employee Engagement: Evidence From Vietnam’s Public Sector

Transformational, Transactional, Laissez-faire Leadership Styles and Employee Engagement: Evidence From Vietnam’s Public Sector

BIM-Based Green Hospital Building Performance Pre-Evaluation: A Case Study

Pengaruh Kualitas Layanan Administrasi Jurusan Terhadap Kepuasan Mahasiswa Jurusan Desain Polnes Dengan Metode Servqual

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