2000
DOI: 10.1080/09593960050138958
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Organizational values, work norms, and relational role behaviours: an empirical retail assessment

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Cited by 7 publications
(4 citation statements)
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“…Subordinates also reported greater perceptions of solidarity with a superior whom they perceived employed a leadership style characterized by asking subordinates to focus on longterm group needs and encouraging them to develop to meet group needs (Sanders & Schyns, 2006). Additionally, retail store employees who perceived their store to be customer service-oriented also identified group solidarity as more valued by their organization (Kwon, Beatty, & Lueg, 2000). Finally, Simons and De Ridder (2004) theorize that a number of features, like homophily, foster perceptions of attraction and subsequent cohesion.…”
Section: Solidaritymentioning
confidence: 97%
“…Subordinates also reported greater perceptions of solidarity with a superior whom they perceived employed a leadership style characterized by asking subordinates to focus on longterm group needs and encouraging them to develop to meet group needs (Sanders & Schyns, 2006). Additionally, retail store employees who perceived their store to be customer service-oriented also identified group solidarity as more valued by their organization (Kwon, Beatty, & Lueg, 2000). Finally, Simons and De Ridder (2004) theorize that a number of features, like homophily, foster perceptions of attraction and subsequent cohesion.…”
Section: Solidaritymentioning
confidence: 97%
“…At the same time, a number of researchers find that the elements of the second level of the organizational culture-the values-have a positive influence on the performance of organizations (Dobni and Ritchie 2000;Kwon et al 2000;Burke 2001). On the basis of the above, theoretical Proposition 3b is formulated:…”
Section: Customer Servicementioning
confidence: 97%
“…Apesar desta tripla jornada de trabalho realizada por muitas mulheres, há variáveis que amortecem o efeito do estresse no trabalho. Kwon, Beatty e Lueg (2000) desenvolveram um estudo no Brasil com mulheres com cargos de gerência. Os dados apontam que as gerentes que possuem melhor satisfação em sua carreira, menos estresse com o trabalho, menos intenção de demissão, menos sintomas psicossomáticos e bem-estar emocional mais positivo, são aquelas que percebem valores organizacionais adotados na instituição na qual trabalham, pois esta prioriza tanto a vida pessoal quanto a profissional da trabalhadora, oportunizando um balanço equilibrado entre a esfera privada e profissional.…”
Section: Gênero E Saúdeunclassified