Organizational Support and Citizenship Behaviors: A Comparative Cross-Cultural Meta-Analysis

Abstract

We integrate and extend the literatures on perceived organizational support (POS), organizational citizenship behavior (OCB), and comparative crosscultural management by examining whether the POS-OCB relationship is contingent on national culture. In social exchanges between the organization and its employees, employees are likely to act as good citizens in reciprocity to the support provided by their organization. At the same time, it is possible that national culture couches and hence modifies the strength of these exchanges. We use meta-analysis to test the hypotheses. To test national culture as moderator, we use country-level cultural dimensions from Hofstede. Results suggest that the POS-OCB relationship can vary across cultures. While perceived organizational support has a positive influence on citizenship, the influence is stronger in some cultural settings. Higher levels of collectivism, power distance, uncertainty avoidance, and femininity strengthen the POS-OCB relationship. Hence, the POS-OCB relationship is embedded within-and therefore moderated by-the cultural aspects of the larger society.

THE INFLUENCE OF PERCEIVED ORGANIZATIONAL SUPPORT, JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT TOWARD ORGANIZATIONAL CITIZENSHIP BEHAVIOR (A Study of the Permanent Lecturers at University of Lambung Mangkurat, Banjarmasin)

“…This finding is not consistent with the study of Shore and Wayne (1993) which found that the POS becomes a predictor of OCB, and is positively related to performance and OCB. Furthermore, the results of this study are not consistent with Liu (2009), Miao and Kim (2010), Chiang and Sheng (2011), Yulianti (2015), and Chiaburu et al (2015), who all found a significant relationship between POS and OCB. The results of this study explain that the relationship between POS and OCB must be formed through the creation mechanism of job satisfaction and organizational commitment.…”

Impact of Participative Leadership on Organizational Citizenship Behavior: Mediating Role of Trust and Moderating Role of Continuance Commitment: Evidence from the Pakistan Hotel Industry

“…Organizational citizenship behavior is exhibited by employees based on social exchange with the expectation of "pay me forward". Organizational citizenship behavior is related to the perception of an employee that the organization will look after his/her interest and it will contribute to employee career advancement opportunities [3]. A participative leader stimulates followers to perform organizational citizenship behavior to get future benefits.…”

Cross-Cultural Factor In Business International Activity

“…In Russia, farmers come from Spain, Germany, Canada, and America. It cannot be said that there are a lot of them, but the fact that they are well treated is indicative of that, local people often helped them and no one had problems with communication (Chiaburu, Chakrabarty, Wang, & Li, 2015).…”