Organizational Levels and Job Satisfaction

Abstract

This study was designed to examine the relationship between organizational levels and job satisfaction while controlling for some methodological and conceptual sources of contradiction in the literature. Data were collected on 84 employees from four organizationally adjacent levels from the same unit of an organization. PNSQ andJSI questionnaries were administered. The results suggest homogeneity of satisfaction scores among the four levels on all components of PNSQ except social. The results are explained in terms of ecological constraints.

Demystifying the Relation between Workforce demographics, Job Satisfaction and Perceived Customer Satisfaction in Indian Banking Industry

“…This clearly indicates that the top management employees, due to greater remuneration, challenging work to be performed, lesser monotony, better communication with superiors, have greater satisfaction as compared to the employees at lower levels. Similar results were found in various studies (Singh & Srivastava, 1975;Saiyadain, 1977;Veronique &Stephen, 2006 andJain &Nair, 2019). The pioneering study proving a positive relationship between management level and job satisfaction comes from Porter (1961) who revealed that "the vertical location of management positions appears to be an important variable in determining the extent to which psychological needs are fulfilled".…”

“…It is generally established that higher-level positions in banks typically have older people with more years of service. It may, therefore, be difficult to segregate deviation in job satisfaction, particularly when management level is the independent variable (Saiyadain, 1977). However, in present study, age has not shown a significant relationship with job satisfaction, attributing the differences in job satisfaction means to different management levels.…”

“…The pioneering study proving a positive relationship between management level and job satisfaction comes from Porter (1961) who revealed that "the vertical location of management positions appears to be an important variable in determining the extent to which psychological needs are fulfilled". The present study also exhibited that employees at the middle level (M= 3.71) were more satisfied than the ones at entry levels (M=3.55) which may be attributed to the fact that self-actualization needs, esteem, autonomy, were significantly more in the middle than in the lower management levels (Saiyadain, 1977). The present study was conducted in commercial banks and interestingly, the type of bank in which an employee works was yet another factor that showed significant relation with job satisfaction.…”