Organizational Conflict: A Survey Study on the Public Institution for Social Insurance

Abstract

The aim of this study is to identify the causes of organizational conflict from the point of view of auditors working in the Public Institution for Social Insurance, and their relationship to role ambiguity, organizational climate, work pressures and the commitment of senior management to support and endorse the policies and decisions aimed at developing work and achieving the organizational objectives. A questionnaire has been designed for this purpose, and a suitable sample consisting of seventy-five participants in the total study population has been selected. Following this research descriptive approach causal, as a sampling method was probabilistic, and four hypotheses are included in this study. The first hypothesis is: There is no significant relationship between the lack of clarity of the powers and responsibilities (role ambiguity) and the occurrence of organizational conflict from the viewpoint of the auditors at the Public Institution for Social Insurance. The study results showed a high level of organizational conflict in the Public Institution for Social Insurance from the viewpoint of the auditors in the organization, and the existence of a significant effect for the role of ambiguity, work pressures and the commitment of senior management in an organizational conflict. The results showed a high level of work stress in the sample. The study recommended the importance of increasing the awareness of employees in the organization to the phenomenon of organizational conflict, in order to deal with the issue in a rational way. The study also highlighted the importance of striving to reduce the impact of some of the causes of organizational conflict, especially those related to work pressures, in addition to salaries and bonuses.

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