Organizational Citizenship Behavior Predictors: A Mediation Analysis on Savings and Loan Cooperative

Abstract

Purpose: This study aims to identify the influence of LMX (Leader-Member Exchange), POS (Perceived Organizational Support), and OC (Organizational Commitment) on OCB (Organizational Citizenship Behavior) within the setting of savings and loan cooperatives in Indonesia. Method : The research method involves collecting data from 150 employees working in savings and loan cooperatives using a questionnaire. PLS-SEM (Partial Least Squares Structural Equation Modeling) is used as the statistical method to analyze the data. Results and Conclusion: The research findings indicate that there is a direct positive relationship between LMX and OCB, but no direct positive relationship between POS and OCB. Additionally, there is a direct relationship between LMX and POS with OC. The study also found that OC acts as a mediator in the relationship between LMX and OCB, as well as the relationship between POS and OCB. Research Implications: The results of this study have significant implications for the management of savings and loan cooperatives in Indonesia. Cooperative leaders can pay more attention to the quality of leader-member exchange (LMX) and perceived organizational support (POS) as both directly influence the organizational citizenship behavior (OCB) of employees. Moreover, understanding the role of OC as a mediator can help enhance the effectiveness of employee behavior development programs within cooperatives. Top of Form Originatity/Values: This research represents a pioneering effort to study organizational citizenship behavior in the unique Indonesian context of savings and loan cooperatives. The new insights gleaned from this research make valuable contributions to the existing literature, open opportunities for further research, and offer workable guidance for cooperative management to optimize employee performance and organizational effectiveness.