Organizational citizenship behavior levels of nurses and effective factors

Abstract

INTRODUCTION: Nurses who are the most active members of health staff should display high level of organizational citizenship behavior in order to provide more efficient health services. Certain factors like nurse and patient satisfaction, motivation and performances of the nurses promote organizational commitment. Nurses' job satisfaction and commitment to institution reduce the rate of job quitting. AIM: This descriptive and also comparative study was carried out to determine organizational citizenship behavior levels of nurses and effective factors. METHOD: Study population included nurses employed in 11 general hospitals with ≥100 bed capacity and located in European Side of Istanbul Personal Information Form and the Organizational Citizenship Level Scale were used for data collection. Approvals of the relevant ethics committee, and related organizations and also participants' consent were obtained. Study data were analyzed by frequency and percentage distributions, ANOVA, Kruskal Wallis, Tukey HSD and t-test with SPSS 11.5 packet software. RESULTS: Nurses were found to display high levels of organizational citizenship behavior. The factors including organizations, age, position, organizational experience, intentional choice of profession, shift, working type, job satisfaction, and intention to leave from organization were found to be effective on certain organizational citizenship behaviors of nurses. CONCLUSION: Study results indicated that organizational citizenship behavior levels of nurses were affected by certain factors.

Mediating Effect of Social Capital between Transformational Leadership Behavior and Organizational Citizenship Behavior in Hospital Nurses

“…The organization members perform these behaviors during their fulfillment of organizational roles in order to improve healthy work environments [2]. Organization citizenship behavior (OCB) is one type of extra role behaviors, which increases tendencies towards helping and sharing information, promoting a feeling of conscience, tolerance, and praising the institution [3]. OCB comprises positive social behaviors that increase the efficiency of an organization as a whole.…”

“…For these reasons, OCB is essential for establishing more reciprocal communication and cooperation among healthcare staff, managers, and other workers to promote better patient outcomes and successful health-care organizations [3]. Nurses, who are the most active members of the healthcare staff, should display high levels of OCB in order to more efficiently provide nursing care [5].…”

“…These findings are consistent with the previous study by Jha [12], who examined the relationship between TLB and OCB in employees of five-star hotels. Nurses who are the most active members of the health-care staff should display high levels of OCB in order to more efficiently provide health services [3]. Through a better work environment that increases nurse managers' TLB to achieve their goals, it is possible to increase their OCB by enhancing social relationships among hospital workers.…”

“…Nurse managers should try to enhance nurses' OCB to meet the demands and expectations of clients and facilitate a high work-team spirit. They should be able to work together with others in coordination and perform the requirements of OCB in their institutions [3]. Nurse managers should determine the OCB levels of nurses and effective factors.…”

“…Moreover, OCB is characterized as the behavior of individuals in an organization and defined as extra role behaviors, rather than defined roles and responsibilities [4]. These are behaviors displayed voluntarily by workers, dependent on their personal choice, without a written obligation, and they are not clearly indicated in the agreement of an organization and are not required by a job description [4]; therefore, negligence in these behaviors does not bring any penalty.For these reasons, OCB is essential for establishing more reciprocal communication and cooperation among healthcare staff, managers, and other workers to promote better patient outcomes and successful health-care organizations [3]. Nurses, who are the most active members of the healthcare staff, should display high levels of OCB in order to more efficiently provide nursing care [5].…”