Organisational Resource Capacity and ISO 9001 QMS Implementation in the Local Government. Evidence from Poland

Abstract

The aim of the paper is to answer the research question regarding the relations between the resources that are related to organisational capacity and the implementation of the ISO 9001 QMS in local governments. In the case of poviats (counties), the significance of the resources under consideration for the implementation of the ISO 9001 QMS has not been confirmed. On the other hand, the significance of the selected indicators appeared in the case of gminas (municipalities), including human resources, skills, money and the complexity of the structure. The differences in the importance of the resources under consideration in the case of dividing gminas into urban, rural and urban-rural (semi-urban) gminas was also observed. Our theory-testing research work weakens the common assumptions about the significance of resource availability, as not all are equally important.