Investigation of sustainability failures of ISO 9001 quality management system – a case of Botswana
Letso Audrey Jacob,
Jerekias Gandure,
Venkata Parasuram Kommula
Abstract:PurposeThis study aims to investigate causes of sustainability failures of ISO 9001 Quality Management Systems in Botswana.Design/methodology/approachThe research employed qualitative and quantitative methods, including literature review and secondary data analysis to understand trends relating to Botswana, and a survey to identify gaps leading to certification sustainability failures, focusing on; motives for certification, causes of decertification and issues in the certification process.FindingsISO 9001 ado… Show more
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