Organisational Culture as a Determinant of Business Process Management in the Community Offices in Poland

Abstract

The application of business process management (BPM) in public organizations is determined by multiple factors and, according to numerous studies, organizational culture is one of them. Therefore, the aim of the study presented in the article was to identify the organizational culture factors which occur in community offices in Poland. Subsequently, the identified factors were assessed in the context of their significance in the introduction and development of BPM in the examined entities. As a result of the conducted study, it was possible to indicate not only the factors, which have the potential to stimulate the implementation and extension of the concept in the community offices, but also the elements recognized as its barriers. Among the factors that can be considered as the mentioned stimulants, these were: the possibility of exchanging opinions with one’s superiors and colleagues, the will to learn and to broaden one’s knowledge, good and friendly interpersonal relations, or an orientation towards service quality. And among the elements that can be perceived as barriers, one can identify a lack of positive attitude to change or the formalization arising from the law.

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“…The respondent in the surveyed entities was a person holding the position of the secretary of the office (secretary) and a person indicated by the secretary who, in his or her opinion, had experience in implementing and/or developing the scope of use of the BPM in the office. When selecting secretaries for respondents, their position in the organizational structure of the office, as well as the scope of duties performed (often requiring comprehensive knowledge on, among others, the functioning of the office, the methods and concepts of management used in the office, or the subject of activity of individual units in the organizational structure of the office) were considered (Raczyńska, Krukowski, 2019b).…”

Model of Business Management Based on the Theories of Management Thinking of the Mypes

“…For this reason, "the success of the business management is the application of the management by values to find those values that give people a sense of which match" (Toniut et al, 2016). It should be noted that the dimension of this challenge varies according to the type of entity and depending on your situation that will allow them to adopt new opportunities or some kind of adaptation (Höglund & Mårtensson, 2019;Raczyńska & Krukowski, 2019), this even when it comes to family businesses, despite not dare to make high investments in your growth, pursue specific strategies that involve the practices for knowledge management (Pérez-Pérez et al, 2019).…”

The relationship between the professional, social, and political experience and leadership style of mayors and organisational culture in local government. Empirical evidence from Poland

“…However, features of clan culture are also strongly manifested in municipalities [ 3 , 4 , 27 , 28 ]. Based on analyses of organisational culture in selected Polish local government units, similar conclusions about the dominance of hierarchy and clan culture were formulated [ 20 , 21 , 29 , 30 ]. Polish rural municipalities differ from urban municipalities in terms of the dominant culture type.…”