Organisational Appropriation of Technology: A Case Study

Pouloudi, Athanasia; Perry, Mark; Saini, Rima

doi:10.1007/s101110050015

Cited by 3 publications

(1 citation statement)

References 18 publications

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“…In addition, it is generally assumed in the pharmacy practice literature that Standard Operating Procedures (SOPs) used in pharmacies to safely dispense medications are strictly followed, meaning the EPS2 will be expected to slot into these sets of procedures. Yet studies have shown that people usually adapt their work procedures and protocols to suit them [10-12]. Brown and Duguid for example contend that formal descriptions of work (procedures or protocols) tended to be abstracted from actual practice, thereby removing the unique practices or intricacies through which work is achieved within an environment [12].…”

Section: Introductionmentioning

confidence: 99%

The socio-technical organisation of community pharmacies as a factor in the Electronic Prescription Service Release Two implementation: a qualitative study

Harvey

Avery

Waring

et al. 2012

BMC Health Serv Res

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BackgroundThe introduction of a new method of transmitting prescriptions from general practices to community pharmacies in England (Electronic Prescription Service Release 2 (EPS2)) has generated debate on how it will change work practice. As EPS2 will be a key technical element in dispensing, we reviewed the literature to find that there were no studies on how social and technical elements come together to form work practice in community pharmacies. This means the debate has little point of reference. Our aim therefore was to study the ways social and technical elements of a community pharmacy are used to achieve dispensing through the development of a conceptual model on pharmacy work practice, and to consider how a core technical element such the EPS2 could change work practice.MethodWe used ethnographic methods inclusive of case-study observations and interviews to collect qualitative data from 15 community pharmacies that were in the process of adopting or were soon to adopt EPS2. We analysed the case studies thematically and used rigorous multi-dimensional and multi-disciplinary interpretive validation techniques to cross analyse findings.ResultsIn practice, dispensing procedures were not designed to take into account variations in human and technical integration, and assumed that repetitive and collective use of socio-technical elements were at a constant. Variables such as availability of social and technical resources, and technical know-how of staff were not taken into account in formalised procedures. Yet community pharmacies were found to adapt their dispensing in relation to the balance of social and technical elements available, and how much of the social and technical elements they were willing to integrate into dispensing. While some integrated as few technical elements as possible, some depended entirely on technical artefacts. This pattern also applied to the social elements of dispensing. Through the conceptual model development process, we identified three approaches community pharmacies used to appropriate procedures in practice. These were ‘technically oriented’, ‘improvising’ or ‘socially oriented’.ConclusionWe offer a model of different work approaches community pharmacies use to dispense, which suggests that when adopting a core technical element such as the EPS2 system of dispensing there could be variations in its successful adoption. Technically oriented pharmacies might find it easiest to integrate a similar artefact into work practice although needs EPS2 to synchronise effectively with existing technologies. Pharmacies adopting an improvising-approach have the potential to improve how they organise dispensing through EPS2 although they will need to improve how they apply their operating procedures. Socially oriented pharmacies will need to dramatically adapt their approach to dispensing since they usually rely on few technical tools.

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Section: Introductionmentioning

confidence: 99%

The socio-technical organisation of community pharmacies as a factor in the Electronic Prescription Service Release Two implementation: a qualitative study

Harvey

Avery

Waring

et al. 2012

BMC Health Serv Res

View full text Add to dashboard Cite

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The dual impact of technological tools on health and technostress among older workers: an integrative literature review

Nedeljko,

Gu,

Bostan

2023

Cogn Tech Work

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Introduction:The global population is ageing, life expectancy is gradually increasing, and employment is extended. We wanted to use an integrative literature review to study how using technological tools improves the quality of working life among older workers.Methods: The integrative literature review method following PRISMA guidelines was used. The selection of articles in English was made according to the following inclusion criteria: scienti c papers, content relevance and topicality. The literature search covered the bibliographic-catalogue databases Web of Science, PubMed, and Scopus. After selection, a qualitative content analysis was applied to the data.Results: From the initial twelve articles, we gained insight into how using technological tools impacts the quality of working life among older workers through a substantive analysis of twelve scienti c articles. Two content categories were identi ed: health of older workers and technostress. Regarding the impact on health, studies have focused on various health outcomes like sleeping quality, mental health, workability arthritis as a chronic condition, physical and quality of life in older community-dwelling low-income, diet, physical activity, stress and tobacco use, stress, and job quality. Studies regarding technostress that we identi ed show mixed effects of signi cant and non-signi cant effects.Discussion: Digital technologies can potentially improve the quality of working life among older workers but are currently under-researched. Further research is needed to develop effective interventions and evaluate their impact on the quality of life of older workers. we considered inclusion and exclusion criteria (Table 1).

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An Integrative Literature Review: The Dual Impact of Technological Tools on Health and Technostress Among Older Workers

Nedeljko

Bostan

2023

Preprint

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Introduction: The global population is ageing, life expectancy is gradually increasing, and employment is extended. We wanted to use an integrative literature review to study how using technological tools improves the quality of working life among older workers. Methods: The integrative literature review method following PRISMA guidelines was used. The selection of articles in English was made according to the following inclusion criteria: scientific papers, content relevance and topicality. The literature search covered the bibliographic-catalogue databases Web of Science, PubMed, and Scopus. After selection, a qualitative content analysis was applied to the data. Results: From the initial twelve articles, we gained insight into how using technological tools impacts the quality of working life among older workers through a substantive analysis of twelve scientific articles. Two content categories were identified: health of older workers and technostress. Regarding the impact on health, studies have focused on various health outcomes like sleeping quality, mental health, workability arthritis as a chronic condition, physical and quality of life in older community-dwelling low-income, diet, physical activity, stress and tobacco use, stress, and job quality. Studies regarding technostress that we identified show mixed effects of significant and non-significant effects. Discussion: Digital technologies can potentially improve the quality of working life among older workers but are currently under-researched. Further research is needed to develop effective interventions and evaluate their impact on the quality of life of older workers.

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Organisational Appropriation of Technology: A Case Study

Cited by 3 publications

References 18 publications

The socio-technical organisation of community pharmacies as a factor in the Electronic Prescription Service Release Two implementation: a qualitative study

The socio-technical organisation of community pharmacies as a factor in the Electronic Prescription Service Release Two implementation: a qualitative study

The dual impact of technological tools on health and technostress among older workers: an integrative literature review

An Integrative Literature Review: The Dual Impact of Technological Tools on Health and Technostress Among Older Workers

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