Optimal risk management for the sharing economy with stranger danger and service quality

Hong, Ji-Hyun; Kim, Byung Cho; Park, Kyung Sam

doi:10.1016/j.ejor.2019.06.020

Cited by 56 publications

(29 citation statements)

References 34 publications

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“…First of all, we set the procurement cost of the raw material suppliers, service cost of the service provider, integration cost of the manufacturing integrators, and transaction cost function when conducting transactions between the various tiers [24,42,43]; these cost functions are shown in Tables 1-4. Among these, we also assume that the risk coefficient of market exclusion for the integration solutions provided by manufacturing integrators is 0.3 [54]. And in this paper, we just need (q, s, q s , ρ) to confirm the equilibrium statue; thus, to simplify the data, the result of (λ, ε, c) is not given specifically.…”

Section: Examplementioning

confidence: 99%

A Product Service Supply Chain Network Equilibrium Model considering Capacity Constraints

Peng

et al. 2020

Mathematical Problems in Engineering

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With the further development of manufacturing servitization, the supply chain established by enterprises has gradually evolved into a product service supply chain. The introduction of service flow has made supply chain management more complicated. In this paper, we build a product service supply chain network composed of raw material suppliers, service providers, manufacturing integrators, and customers. The equilibrium model for decision-makers at all levels is established by variational inequality. In particular, we emphasize the impact of product and service capacity constraints and changes in the product service integration ratio on network equilibrium. The results show that, while capacity constraints on production tend to stabilize and unify the market price, service-related capacity constraints polarize the customer pay price. That is to say, product capability constraints limit the quality of product service systems, while service capability constraints limit the types of product service systems. Furthermore, the introduction of service flow and integration with products creates a more closely networked relationship between the upper and lower layers of the product service supply chain, and an increase in the service proportion will increase the network equilibrium profit.

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Section: Examplementioning

confidence: 99%

A Product Service Supply Chain Network Equilibrium Model considering Capacity Constraints

Peng

et al. 2020

Mathematical Problems in Engineering

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“…The SE is a business model related to several types of uncertainties and risks. Physical safety and security risks (Birinci et al, 2018; Hong et al, 2019; Malazizi et al, 2018), financial risks (Malazizi et al, 2018) and performance risks (Birinci et al, 2018; Hong et al, 2019) are related to a lack of official quality standards and/or inspections in place (Hawlitschek et al, 2018; Hong et al, 2019; von Hoffen et al, 2018), a lack of reliable information about the other party (Hawlitschek et al, 2018) or a lack of corresponding legal protection frameworks (Hong et al, 2019). Publications in this cluster do not specifically focus on quality.…”

Section: Tccm Frameworkmentioning

confidence: 99%

“…Thus, the term ‘quality’ in the SE has been used as a signal of trust (Wells et al, 2011). Consequently, this body of literature has increasingly focused on how platforms monitor (or can monitor) their e‐WOM (Hong et al, 2019; von Hoffen et al, 2018) and feedback mechanisms (Hong et al, 2019; Li et al, 2019).…”

Section: Tccm Frameworkmentioning

confidence: 99%

Service quality in the sharing economy: A review and research agenda

Akhmedova

Manresa

Rivera

et al. 2021

Int J Consumer Studies

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The growth of sharing economy (SE) business models across different sectors suggests global shifts in consumer expectations, values, behaviours and lifestyles. SE products and service are not standardized, and it is impossible to talk about quality as it is traditionally understood. The methodological and theoretical approaches to study the quality in this setup remain segmented. This warrants a revision and systematization of existing knowledge. We use a hybrid review based on integration of bibliometric and structured reviews. We identify research streams, theoretical frameworks, contexts and methods related to perceived service quality in the SE, and also detect current gaps and formulate future research directions.

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“…On the other hand, when physical risk increased, demand and profits also did not experience growth. Meanwhile, investments in safety improvements will increase profits and demand (Hong et al, 2019).…”

Section: Introductionmentioning

confidence: 99%

Industrial relations dominance in the ride sharing transportation apps

Alia

Suyanto

Dugis

2020

Indonesian Journal of Communications Studies

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The development of digitalisation has penetrated the transportation sector. Indonesia has become a market for ride-sharing startups which has proliferated in the past three years. This article aimed to understand the hidden interests and dominance occurring in industrial relations in the sharing economy system in Grab Indonesia, especially in GrabCar services. The formulations of the problem in this paper were: whether the cause of the conflict between Grab company and its business partners reflected the company's or business partners’ hidden interests? And then, what were the implications of the conflict on industrial relations for Grab and its partners?. This study used a qualitative approach with the Verstehen method to find the deepest and intersubjective meanings of social actions. This research applied the theory of conflict, industrial relations, and partnerships. Data sources in this study were primary sources in the form of interviews and secondary sources through newspapers, journals, books and webpages. The results showed that the cause of the conflict between Grab and its business partners revealed hidden interests of the company and some of its business partners. and also, conflicts caused imbalance and dominance of industrial relations in which the company has stronger power and authority than its business partners.

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Optimal risk management for the sharing economy with stranger danger and service quality

Cited by 56 publications

References 34 publications

A Product Service Supply Chain Network Equilibrium Model considering Capacity Constraints

A Product Service Supply Chain Network Equilibrium Model considering Capacity Constraints

Service quality in the sharing economy: A review and research agenda

Industrial relations dominance in the ride sharing transportation apps

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