Operational or strategic benefits

Tarofder, Arun Kumar; Azam, S. M. Ferdous; Jalal, Abdullah

doi:10.1108/mrr-10-2015-0225

Cited by 31 publications

(23 citation statements)

References 53 publications

(48 reference statements)

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“…The study developed a conceptual model consisting of four variables and five hypotheses, as shown in Figure 1. , where one showed strong disapproval and seven showed strongly agreed [40]. The third stage gathers respondents through digitalization training activities and clarifies research (exploratory) problems [40].…”

Section: Methodsmentioning

confidence: 99%

“…The first stage is to build a research model based on gaps in previous research and implement the model in tourism MSMEs through the formulation of hypotheses. The second stage developed a questionnaire on a scale of 1-7, where one showed strong disapproval and seven showed strongly agreed[40]. The third stage gathers respondents through digitalization training activities and clarifies research (exploratory) problems[40].…”

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confidence: 99%

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Acceleration E-Business Co-Creation for Service Innovation Toba Lake Tourism MSME

Simanjuntak¹,

Sukresna²

2022

Advances in Biological Sciences Research

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The study analyzes the role of variable mediation E-Business Co-Creation in the relationship between Strategic Planning and Digital Marketing Performance. The main objective of this research recommends tourism MSMEs about the importance of implementing digitalization in every service chain. Then to the acceleration of value-added creation and the development of E-Business strategies as an analytical process in improving the marketing performance of digitalization and innovation of Lake Toba Tourism MSMEs services. The research design starts with building models, developing questionnaires, collecting respondents through digitalization training activities for MSMEs Toba, Humbanghansudutan and Samosir District (probability sample area), and identifying the e-business needs of MSMEs tourism destinations of Lake Toba. The sampling strategy is carried out by homogeneous purposive sampling. Furthermore, primary data in structured questionnaires are processed using AMOS SEM. A total of 291 respondents with culinary type 28.52%, Entertainment 43.30%, Transportation 2.41% and Accommodation 25.77. The results show the importance of Strategic Planning in creating e-business services. The role of E-Business Co-Creation is more potent in enhancing transformative Marketing than Digital Marketing Performance. Of the five hypotheses built, four were declared significant. The acceleration of e-business confirms that tourism MSMEs can compete and be sustainable if there is co-creation. The creation of e-business added value at the intersection of the transformation process can improve Digital Marketing Performance. This study provides some implications for tourism MSMEs by exploring e-business value creation, delivery and capture of service innovations, providing inspiration on how tourism MSMEs accelerate and interact for the creation of shared value in the service ecosystem of Lake Toba tourist destinations. This study also provides opportunities for future research to analyze further how the E-Business Co-Creation increases the Digital Marketing Performance of MSMEs directly.

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Section: Methodsmentioning

confidence: 99%

mentioning

confidence: 99%

Acceleration E-Business Co-Creation for Service Innovation Toba Lake Tourism MSME

Simanjuntak¹,

Sukresna²

2022

Advances in Biological Sciences Research

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“…Customer satisfaction is defined as "the overall attitudes regarding good or services after its acquisition and uses" (Mowen, 1995), in other words, it is viewed that satisfaction is the breadth to which the idea of product or service attainment to achieve the apprehension of buyers. If the attainment of the product is greater than the prediction of customers, the buyers are satisfied or very happy (Azam and Moha Asri, 2015; Haque et al, 2014;Tarofder et al, 2017). Furthermore, according to Zeithaml (1990), a customer's decision to consume or not the goods or services affected by various factors such as the fact that the quality of service.…”

Section: Literature Reviewmentioning

confidence: 99%

Examining the Socio-Demographic Factors and Health Service Procedures in Puskesmas (Pusat Kesihatan Masyarakat)

Ichwansyah

2019

HSSR

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Purpose of This Study: The purpose of the study is to analyze the socio-demographic factors and health service procedures in the Puskesmas on patient satisfaction based on the theory of Service Quality (ServQual) by Parasuraman. This is crucial to create a society that has healthy behaviors which includes awareness, willingness, and ability to a healthy live, able to reach good quality health services, live in a healthy environment and have optimal health status, individually, in families, groups and communities. Methodology: This study employs quantitative and qualitative approaches with the survey as its major tool. The survey questionnaires were distributed to the samples of 300 people, 100 people in each Puskesmas(Pusat Kesihatan Masyarakat, Community Health Centre) for the survey.While for the qualitative data collection conducted by researchers and 6 personnel experienced enumerators and educated to the degree of public health.The data collection in every Puskesmas conducted by two enumerators by interviewing outpatients who have received services from registration services at the registration counter, one of examination sites, whether in general polyclinic, KIA, family planning, Dental, IGD and the last services received by patient when taking the medicine (pharmacy). Main Findings: The results showed that the percentages of patients’ satisfaction in three Puskesmas are not much different, the significant difference is responsiveness and empathy element in Puskesmas Kuta Alam. The analysis results of the relationship between socio-demographic and patients’ satisfaction in the three Puskesmas varied. Applications of This Study: This study is beneficial and useful for the learning process of health services procedures on outpatients’ satisfaction. Hence, health service providers could enhance their service satisfaction delivery. The novelty of this study: The patient satisfaction level is analyzed through the Service Quality (ServQual) which is connected with the socio-demography of patients and health service procedures based on Standard Operating procedures (SOP), which became a standard set by ISO 9001:2008.

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“…It holds the potential to improve the overall business activities 29 . The recent research indicated that the Internet improved connectivity and interaction between firms and customers tightly and virtually 19,30,31 .…”

Section: Resource Based View and Supply Chain Technology Adoptionmentioning

confidence: 99%

The Impact of Information Technology Capability on Supply Chain Technology Adoption and Supply Chain Operational Performance: a Resource based View

Loon¹,

Nawanir²,

Hanaysha³

et al. 2018

IJET

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Organization increasingly relies on the supply chain technology to improve the supply chain operational performance. Yet, past evidence suggests that the adoption of supply chain technology does not guarantee enhanced supply chain operational performance. Drawing from the Resource Based View, this study found that information technology (IT) capability enabled supply chain technology adoption in achieving supply chain operational performance. Supply chain technology serves as a system in transforming IT capability into a higher value resources for an organization. The adoption of supply chain technology in managing supply chain deserved attention from researchers and practitioners, because business benefits from supply chain technology adoption improve firm’s supply chain performances which enhance reliability, improve responsiveness, increase agility, and minimize cost in operation functions. This study provides a unique theoretical framework intended to aid researchers and practitioners develop a more thorough understanding of the linkages between information technology capability, supply chain technology adoption, and supply chain operational performance. The total of 201 questionnaires were sent to Malaysia's textile and apparel company that is listed in the Federation of Malaysian Manufacturers (FMM) and Malaysian External Trade Development Corporation (MATRADE) directory. The total of 121 usable responses were obtained and analyzed through Partial Least Square Structural Equation Modeling (PLS-SEM). The discussion of this study is followed by presenting the results of the survey on the relationship of IT capability on supply chain technology adoption and supply chain operational performance. The results shown that supply chain technology adoption is mediating the relationship between IT capability and supply chain operation performance.

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Operational or strategic benefits

Cited by 31 publications

References 53 publications

Acceleration E-Business Co-Creation for Service Innovation Toba Lake Tourism MSME

Acceleration E-Business Co-Creation for Service Innovation Toba Lake Tourism MSME

Examining the Socio-Demographic Factors and Health Service Procedures in Puskesmas (Pusat Kesihatan Masyarakat)

The Impact of Information Technology Capability on Supply Chain Technology Adoption and Supply Chain Operational Performance: a Resource based View

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