Operational excellence framework for sustainability in the organisation: a design science approach

Roadmap to enhance operational excellence in emerging countries

“…Social sustainability, plays a vital role within OE, acting as a pillar for achieving organizational objectives. It enables businesses to cultivate a long-term organizational culture that supports continuous improvement efforts [ 24 ]. Organizations pursuing their objectives recognize that ensuring the well-being of their employees is crucial, as they are instrumental in achieving goals [ 20 ].…”

Global perspectives on operational excellence: unveiling critical failure factors and sustainable pathways

“…The current issue and full text archive of this journal is available on Emerald Insight at: https://www.emerald.com/insight/0265-671X.htm 1. Introduction Many organizations employ Operational Excellence (OPEX) methodologies/methods to improve productivity, reduce costs due to poor quality, enhance product/service quality, improve customer experience (Antony et al, 2022;G olcher-Barguil et al, 2019) and consequently aid organizational improvement (Naik et al, 2023). The concept of identifying inefficiencies and implementing solutions to address them falls under the umbrella of Operational Excellence (OPEX) programs.…”

“…Lean, Six Sigma, Lean Six Sigma (LSS) and Agile, have significant potential to eradicate the causes that throttle growth in organizations. With their ability to improve productivity, enhance product/ service quality, improve customer experience (Chiarini and Kumar, 2021) and consequently aid organizational improvement (Naik et al, 2023), they have been the preferred choice of industry. Out of all OPEX methodologies, Lean, Six Sigma, Lean Six Sigma (LSS) and Agile are three methodologies that are predominantly deployed in organizations (Antony and Sony, 2021;McDermott et al, 2021), with Lean, Six Sigma and Lean Six Sigma being heavily utilized in over 95% of Pharmaceutical and MedTech industries (McDermott et al, 2022a, b).…”

“…Despite their proven capabilities, there is an overwhelming number of studies that report on failing OPEX implementation attempts without achieving the desired performance levels (McLean et al, 2017;Naik et al, 2023). Previous studies also indicate a strong correlation between the benefits of the successful implementation and sustainment of OPEX methods and improvement in organizational performance (Adel, 2020).…”

“…The highly dynamic and complex nature of OPEX implementation requires a breakdown of the effect of key performance indicators (KPIs) on operational, financial, environmental and social performance measures (Antony et al, 2022;Luz Tortorella et al, 2022;Naik et al, 2023). This calls for a better understanding of the relations between the preferred OPEX methodology and whether key performance indicators (KPIs) are significantly associated with each individual methodology.…”