Operating Performance Effects of Service Quality and Environmental Sustainability Capabilities in Logistics

García‐Dastugue, Sebastián J.; Eroglu, Cuneyt

doi:10.1111/jscm.12185

Cited by 29 publications

(20 citation statements)

References 67 publications

(79 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Reference [3] stated that 3PLs adopting environmental transportation achieved enhanced transportation planning, lower inventory cost, and better inventory and warehouse management. Similarly, reference [4] demonstrated that in the logistics context, environmental sustainability (such as emission tracking data and freight efficiency) relates to improved future operating performance (such as sales growth and cost Sustainability 2019, 11, 3061 2 of 19 efficiency). According to [5], there is a need to manage environmentally sustainable logistics activities between organizations, that is, to integrate them.…”

Section: Introductionmentioning

confidence: 99%

Environmentally Sustainable Logistics Performance Management Process Integration between Buyers and 3PLs

2019

View full text Add to dashboard Cite

To ensure environmentally sustainable logistics, organizations need to have an environmentally sustainable logistics performance management (ESLPM) process. In line with supply chain management (SCM) literature, there is a desire towards integrating processes with supply chain partners to increase performance. The purpose of this paper is to propose a framework for ESLPM process integration and to illustrate this framework in practice between buyers and third-party logistics (3PLs) providers. The method used is multiple case studies of three dyads of 3PLs and buyers from the public and private sector. Data were collected through 10 semi-structured interviews. Our major result is a proposed framework with criteria for the degree of ESLPM process integration between buyers and 3PLs. It includes six activities: Selecting environmentally sustainable logistics performance (ESLP) variables, defining ESLP metrics, setting ESLP targets, measuring ESLP metrics, ESLPM feedback, and analyzing ESLP outcomes and processes. It considers suggested operationalization of each activity and the corresponding degree of integration. The framework can provide guidelines for practitioners in identifying current degree of process integration. It may also support decisions regarding actions needed to advance to a higher degree. This framework is the first to address logistics performance management process integration including environmental sustainability.

show abstract

Section: Introductionmentioning

confidence: 99%

Environmentally Sustainable Logistics Performance Management Process Integration between Buyers and 3PLs

2019

View full text Add to dashboard Cite

show abstract

“…Many green practices that Indian LSPs initiated in order to conserve and protect environment are reduction in carbon emission and use of solar or hydro energy (Dubey et al , 2017; Sureeyatanapas et al , 2018), reverse logistics (Agrawal et al , 2016; Li et al , 2018; Agrawal and Singh, 2019a), reusable packaging (Boubeta et al , 2018), use of Compressed Natural Gas (CNG) or electric vehicles (Pfoser et al , 2018) and digitization of processes (paperless processes) (Kayikci, 2018). Garcia-Dastugue and Eroglu (2019) investigated the relationship between environmental sustainability and service quality by taking the data of award-winning LSPs from 2004 to 2013. Results revealed that LSPs’ service quality and sustainable practices lead to improved operating performance in terms of increased sales and reduction in cost.…”

Section: Review Of Literaturementioning

confidence: 99%

“…From the past studies, it has been observed that the resources of LSPs, the processes they provide and the sustainable practices followed can impact the service quality of LSPs. In literature, few studies already established the relationship between environmental practices and service quality but in emerging economies, limited frameworks have been developed (Garcia-Dastugue and Eroglu, 2019). These components are studied in detail from literature and summarized in Table I.…”

Section: Review Of Literaturementioning

confidence: 99%

“…In current dynamic market, service quality has become the symbol of existence and growth of any organization. The organizations adopt sustainable practices to attain the desired level of service quality as many researchers in the past established the positive relationship between sustainable practices and service quality (Gupta et al , 2018; Garcia-Dastugue and Eroglu, 2019, Halldorsson, 2019). Customers value green initiatives of the organizations and organizations try to provide green services within the same cost constraints.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Managing operations by a logistics company for sustainable service quality: Indian perspective

Gupta

Singh

2020

MEQ

View full text Add to dashboard Cite

PurposeThe purpose of this paper is to understand how logistics service providers manage their operations for sustainable service quality and operational excellence. This study is also trying to propose a framework for measuring service quality index along with some research propositions for analyzing service quality and operational excellence.Design/methodology/approachThe detailed case analysis on sustainable practices of Indian logistics service providers (LSPs) has been done on the basis of case study approach suggested by Eisenhardt (1989). After this case analysis, service quality index is evaluated for the given company based on Cleveland et al. (1989) framework. The SWOT and performance analysis of the case organization has been also done, which is further followed by development of framework and propositions for analyzing service quality and operational excellence for LSPs.FindingsIt can be observed from in-depth case analysis that LSPs are making use of green practices to conserve resources for long-term sustainability. LSPs optimize their resources and use sustainable practices in the form of use of reusable and recyclable packaging materials, rain water harvesting, use of solar panels, innovations such as trucking cube, safety concern toward goods and contribution toward environment and society.Practical implicationsResources optimization and green management practices are essential for LSPs for benchmarking environmental performance and for improving service quality and operational excellence.Originality/valueThis study has tried to analyze green logistics practices for sustainable service quality and proposed a framework for quantifying sustainability.

show abstract

“…On the other hand, it is also stated that differentiation is also challenging for non-service company. As in nonservice companies it is hard to provide products that cannot be matched or are hard to imitate, therefore, distinction can be made through services (García-Dastugue & Eroglu, 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

The Effect of Logistics Salience on Logistical Capabilities and Firm Performances

Rahim

Asim

Manzoor

2020

EJBMR

View full text Add to dashboard Cite

The purpose of the study is to evaluate the effect of logistics salience on logistics capabilities and performance. The two selected capabilities in the study are service differentiation and innovation. much of the literature has focused on the development of logistics through being customer focused, managing supply chain, integration of processes, measurement and exchanging information therefore, attention shall also be provided on some other and less talked about logistical capabilities which includes innovation and differentiation. The study used survey method for data collection and analysis. The sample size of the study is 150 regression and correlation techniques were applied on the data using SPSS. It was obtained from the results that logistics salience has a positive impact on logistic capabilities and performance. Furthermore, the study also found that logistics innovativeness and service differentiation goes hand in hand and are highly correlated.

show abstract

Operating Performance Effects of Service Quality and Environmental Sustainability Capabilities in Logistics

Cited by 29 publications

References 67 publications

Environmentally Sustainable Logistics Performance Management Process Integration between Buyers and 3PLs

Environmentally Sustainable Logistics Performance Management Process Integration between Buyers and 3PLs

Managing operations by a logistics company for sustainable service quality: Indian perspective

The Effect of Logistics Salience on Logistical Capabilities and Firm Performances

Contact Info

Product

Resources

About