Open Innovation or Innovation in the Open? An Exploration of the Strategy–innovation Link in Five Scale-Intensive Services

Breunig, Karl Joachim; Helge, Tor; Hydle, Katja Maria

doi:10.1142/9789814719186_0004

Cited by 4 publications

(1 citation statement)

References 18 publications

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“…In contrast to product innovations, service innovations have "gamechanging" characteristics (Nordin, Kindström, Kowalkowski & Rehme, 2011), implying that even small changes to a service offering may require considerable changes within an organization as well as in interaction patterns with the end-users (Breunig, Aas & Hydle, 2016). Implementation of service design, therefore, requires orchestration of complex processes that may help to create a holistic service experience for customers, employees and business partners (Ostrom et al, 2010).…”

Section: Service Design As An Organizational Capabilitymentioning

confidence: 99%

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2017

JEMI

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Section: Service Design As An Organizational Capabilitymentioning

confidence: 99%

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2017

JEMI

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Measurement of the social construction of knowledge: validation and reliability of the K-Social-C instrument

Ramírez-Montoya

García-Peñalvo

2022

Soc. Netw. Anal. Min.

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The social construction of knowledge developed in social innovation laboratories occurs through the open innovation approach, which is the focus of the present study. The study variables were measured with the K-Social-C questionnaire. It was necessary to consider the indicators of each of these variables reported in the literature and the characteristics of construct, content, and criterion validity and reliability to demonstrate solidly that the instrument measures what it is intended to measure. This document confirms the conceptualization and measurement of three variables: social construction of knowledge (SCK), open innovation (OI), and social innovation laboratories (SIL). The K-Social-C questionnaire is a self-administered instrument that can measure the three variables and their indicators. The questionnaire's validity and reliability were demonstrated through statistical procedures; the content validation and expert agreement were through Kendall's concordance coefficient and the content validity coefficient. We also calculated the internal consistency with Cronbach's alpha as the reliability coefficient. We extended the calculation with exploratory factor analysis and convergent and discriminant validity. However, to study the SCK, OI and SIL variables, we still had to consider the needs and social implications of innovation in each context.

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Validation of the K-Social-C questionnaire for measuring the Social Construction of Knowledge from Open Innovation in Social Innovation Laboratories

Ramírez-Montoya

García‐Peñalvo

2020

Eighth International Conference on Technological Ecosystems for Enhancing Multiculturality

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Open Innovation or Innovation in the Open? An Exploration of the Strategy–innovation Link in Five Scale-Intensive Services

Cited by 4 publications

References 18 publications

Untitled

Untitled

Measurement of the social construction of knowledge: validation and reliability of the K-Social-C instrument

Validation of the K-Social-C questionnaire for measuring the Social Construction of Knowledge from Open Innovation in Social Innovation Laboratories

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