Ontologies in knowledge management support: A case study

Abstract

Information and knowledge are true assets in modern organizations. In order to cope with the need to manage these assets, corporations have invested in a set of practices that are conventionally called knowledge management. This article presents a case study on the development and the evaluation of ontologies that was conducted within the scope of a knowledge management project undertaken by the second largest Brazilian energy utility. Ontologies have different applications and can be used in knowledge management, in information retrieval, and in information systems, to mention but a few. Within the information systems realm, ontologies are generally used as system models, but their usage has not been restricted to software development. We advocate that, once assessed as to its content, an ontology may provide benefits to corporate communication and, therefore, provide support to knowledge management initiatives. We expect to further contribute by describing possibilities for the application of ontologies within organizational environments.

Documents in Knowledge Management Support: A Case Study in a Healthcare Organization

“…Then, we discuss the usage of the proposed characterization of documents to classify documents in ontologies. The use of ontologies for KM it is a well-founded topic (Almeida & Barbosa, 2009). The first topic to be discussed regards to the effects that certain kinds of documents can generate in another contexts.…”

Advances in Knowledge Management

“…Thus the construction of an ontology can be a central element in understanding the codified knowledge in a domain. Ontologies may be constructed by working with domain experts (Rao et al 2009;Almeida and Barbosa 2009), or increasingly by automated means (Guo et al 2009). Gavrilova et al (2013) give a comprehensive review of how to develop ontologies.…”

Making sense of digital traces: An activity theory driven ontological approach

“…Whilst various approaches to evaluating an ontology exist, "competency questions" remains the most common approach (Almeida & Barbosa, 2009;Uschold & Grüninger, 1996). This approach stipulates that an ontology must be able to represent the competency questions using its terminology and answer these questions using the axioms (Gruninger & Fox, 1994).…”