Online video conferencing therapy and the person-centered approach in the context of a global pandemic

Rodgers, Brian; Tudor, Keith; Ashcroft, Anton

doi:10.1080/14779757.2021.1898455

Cited by 10 publications

(26 citation statements)

References 11 publications

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“…Harrison and Wright conducted one such study on client-centered counselors within a textbased online environment and found counselors developed stylistic changes distinct from their in-person approaches, indicating there may be significant differences in client-centered strategies used online versus offline. Additionally, [45] conducted an analysis of client-centered counseling over video conferencing and reported counselors struggled more with establishing connections with clients and noted the increased difficulties for clients to perceive acceptance and empathy from their counselors. Despite these difficulties, [45] ultimately concluded that the condition for successful client-centered therapy can be met effectively in online media, pointing to the potential for client-centered therapy to be utilized effectively on peer-counseling platforms.…”

Section: Client-centeredmentioning

confidence: 99%

“…Additionally, [45] conducted an analysis of client-centered counseling over video conferencing and reported counselors struggled more with establishing connections with clients and noted the increased difficulties for clients to perceive acceptance and empathy from their counselors. Despite these difficulties, [45] ultimately concluded that the condition for successful client-centered therapy can be met effectively in online media, pointing to the potential for client-centered therapy to be utilized effectively on peer-counseling platforms. To further explore the usage of client-centered counseling online and provides insights into how the challenges of online counseling may be effectively met through MI.…”

Section: Client-centeredmentioning

confidence: 99%

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Modeling Motivational Interviewing Strategies on an Online Peer-to-Peer Counseling Platform

Sanjay

Holt

Hayati

et al. 2022

Proc. ACM Hum.-Comput. Interact.

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Millions of people participate in online peer-to-peer support sessions, yet there has been little prior research on systematic psychology-based evaluations of fine-grained peer-counselor behavior in relation to client satisfaction. This paper seeks to bridge this gap by mapping peer-counselor chat-messages to motivational interviewing (MI) techniques. We annotate 14,797 utterances from 734 chat conversations using 17 MI techniques and introduce four new interviewing codes such as ''chit-chat'' and ''inappropriate'' to account for the unique conversational patterns observed on online platforms. We automate the process of labeling peer-counselor responses to MI techniques by fine-tuning large domain-specific language models and then use these automated measures to investigate the behavior of the peer counselors via correlational studies. Specifically, we study the impact of MI techniques on the conversation ratings to investigate the techniques that predict clients' satisfaction with their counseling sessions. When counselors use techniques such as reflection and affirmation, clients are more satisfied. Examining volunteer counselors' change in usage of techniques suggest that counselors learn to use more introduction and open questions as they gain experience. This work provides a deeper understanding of the use of motivational interviewing techniques on peer-to-peer counselor platforms and sheds light on how to build better training programs for volunteer counselors on online platforms.

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Section: Client-centeredmentioning

confidence: 99%

Section: Client-centeredmentioning

confidence: 99%

Modeling Motivational Interviewing Strategies on an Online Peer-to-Peer Counseling Platform

Sanjay

Holt

Hayati

et al. 2022

Proc. ACM Hum.-Comput. Interact.

View full text Add to dashboard Cite

show abstract

“…Noticing a client's non-verbal communication and reflecting this is a key aspect of a person-centred approach (Mearns & Thorn, 2013), thus being unable to do this may have hindered my capacity to develop a high ostensive cues (e.g., maintaining eye contact continuously) (Fisher et al, 2020). Overall, I was able to manage the challenges of using a PCE approach via Zoom but generally I believe the approach may be more effective in person because it is easier to read a client's non-verbal communication and develop the quality of the relationship (Rodgers et al, 2021). Moving forward, I will offer more face-to-face sessions but remain flexible to meet the needs of clients and ensure I can operate during the coronavirus pandemic.…”

Section: Reflections and Summarymentioning

confidence: 99%

Using a Person-Centered Approach to Facilitate a Male Amateur Distance Runner’s Personal Growth

Davis

McCarthy

2022

Case Studies in Sport and Exercise Psychology

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This case study analyzes, synthesizes, and tests a person-centered approach by a trainee sport and exercise psychologist working with a male amateur distance runner. The aim of applying a person-centered approach was to enhance the athlete’s understanding of himself, enable him to make sense of his experience, and facilitate personal growth. This case study explores the client’s change process and how developing the quality of the relationship allowed him to share his true thoughts and feelings and move towards his authentic self. The trainee describes the theoretical framework that guided the consultancy; reflects on the experiences of exhibiting empathy, unconditional positive regard, and congruence; and discusses the challenges with implementing the approach. The case study reflects on and evaluates the support service, so that the practitioner could learn from this experience and enhance service delivery as he moves toward the end of his formal training.

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“…This was the culmination of a five year journey which had the aim of bringing the person-centred and experiential world to Aotearoa to see and understand what we do and are trying to do here with regard to bicultural engagement, and to let the small person-centred and experiential community here see what the international community has to offer. Part of this journey in organising the conference entailed a lot of conversations, and another part took the form of some intellectual work -including Ioane andTudor (2017), Haenga-Collins et al (2019), Tudor and Rodgers (2020), Rodgers and Tudor (2020), Rodgers et al (2021), and Tudor (2021) -which, we hope, will provide some basis for further conversations and new and enhanced ways of thinking about what an approach that centres on the-person-incontext might offer.…”

Section: Education and Trainingmentioning

confidence: 99%

Person-centred psychotherapy

Tudor

2022

ata

Self Cite

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This article discusses person-centred psychotherapy. Firstly, it provides a brief history of the development of person-centred psychology, and its form of psychotherapy, and summarises the contributions of the different tribes or strands of what is now generally referred to as the person-centred approach. Secondly, it considers some of the key contributions that Carl Rogers and other person-centred theorists and practitioners have made to the field of psychotherapy, as well as ways in which person-centred psychotherapy is viewed as insufficient and unnecessary. Finally, the article examines the present state of person- centred psychotherapy and its therapies in Aotearoa New Zealand, and the prospects for its future development and influence. He matapakinga i te whakaoranga hinengaro pū-whaiaro tā tēnei tuhinga. Tuatahi, ka whakaratoa he kōrero paku nei o mua o te whanaketanga o tēnei momo tirohanga hinengaro, me tōna āhua hauora hinengaro ka whakarāpopoto hoki i te hua o ngā peka rerekē o tēnei mea e kīa nei i ēnei wā ko te rato pū-whaiaro. Tuarua, ka whakaarohia ētahi o ngā huanga matua kua homai e Kara Rāpata me ētahi atu kaiwhakatakoto ariā kaiwhakaharatau hoki ki te anga o te whakaora hinengaro, ā, me te āhua whakaaro kāre i te rahi ā kāre noa iho ōna kiko. I te mutunga, ka āta matawaihia te takotoranga onāianei o tēnei āhua whakaora hinengaro me āna haumaruhanga i Aotearoa Niu Tīreni, me ngā tōnui mō tōna whanaketanga anamata tōna awenga hoki.

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Online video conferencing therapy and the person-centered approach in the context of a global pandemic

Cited by 10 publications

References 11 publications

Modeling Motivational Interviewing Strategies on an Online Peer-to-Peer Counseling Platform

Modeling Motivational Interviewing Strategies on an Online Peer-to-Peer Counseling Platform

Using a Person-Centered Approach to Facilitate a Male Amateur Distance Runner’s Personal Growth

Person-centred psychotherapy

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