Online Learning During Ongoing Covid-19 Pandemic: A Survey of Students’ Satisfaction

Abstract

The educational system across the world had immensely been affected due to COVID-19 outbreak. Teaching and learning shifted from traditional way which involves face-to-face interaction and in physical classroom, to online learning either synchronously or asynchronously. Therefore, the aim of this study to examine the level of students' satisfaction towards online learning implemented at the higher education level during the ongoing COVID-19 pandemic. The study adopted the quantitative approach through survey which was collected through online questionnaire. The study respondents were drawn from 65 undergraduate students enrolled in online leaning at Faculty of Education, The National University of Malaysia. Data collected were analysed using Statistical Package Social Science 23 (SPSS 23) software and presented in the form of percentages and mean scores. The study revealed that undergraduate students were satisfied towards the use of online learning in term of learners' dimension (M = 3.31), technology characteristics (M = 3.66) and instructor characteristics (M = 3.70). The study revealed the students had positive perceptions towards online learning and accepted this as the new learning system. In fact, online learning has emerged as a new way of enhancing the learning process. The findings of the study will facilitate educational institutions and policy makers to take this online learning process to the next level in a better way.

Preferences and insights of learning process in pandemic era: a case study of South Africa

“…The varieties of viable experiences that have risen from the online classroom compared to traditional school classrooms fluctuate substantially. The fact of addressing the students in a physical classroom or some other place, may have an impact in the process of learning from the students' behaviors and the college itself (Nor Shaid et al, 2021). Moore and Kearsley (1996) also explored perceptions of on-line learning lessons versus traditional lecture room of students and suggested a combined set of findings that appeared with similar research's conclusions.…”

Effectiveness of online learning process during the Covid-19 pandemic in Kosovo

“…In a case study in Malaysia, students expressed their preferences for online learning. This form of study made them feel more comfortable interacting with professors and other students and allowed them to take advantage of the flexibility of time and space at home (Shaid et al, 2021).…”

Mean Differences in Student Dimension, Technology Characteristic, Instructor Characteristic Based on Demography Factors

“…In March 2020, one additional Asian nation participated in the MCO. As a result of this move, an educational facility was abruptly closed (Shaid et al, 2021). Online disputes are an amendment to all the usual activities including face-to-face sessions.…”

“…When the Online Distance Learning technique initially started, there were some problems, especially with the infrastructure of access, technology, and internet networking (Nambiar, 2020;Dawadi et al, 2020;Shaid et al, 2021;Mustapah & Rosli, 2021). In addition, social isolation, concerns with teacher-student face-to-face interaction, connectivity issues, and a few other problems are all related to online learning (Sa & Serpa, 2020).…”

“…c) To examine the mean differences of satisfaction score of students towards technology characteristic based on demographic factors. The questionnaire was adapted from (Shaid et al, 2021). Three key components which are student dimension, technology characteristics, and instructor characteristics.…”