Online government advisory service innovation through Intelligent Support Systems

A Framework for Public eServices Transparency

“…Decision-making transparency "Extent to which the users perceive the underlying reasoning of the decision-making process" (M. Li, 2011) Privacy information transparency "privacy information aspects provided to users to ensure an understanding required to evaluate online privacy assurance and performance" (Agozie & Kaya, 2021) Information-use transparency "the extent to which an online firm provides features that allow consumers to access the data collected about them and informs them about how and for what purposes the acquired information is used" (Karwatzki et al, 2017) Transparency-Enhancing Tools (TETs)…”

“…Bertot et al, 2010;Ekaabi et al, 2020;European Commission, 2020;Foley & Alfonso, 2009;Gouscos et al, 2007;Karna & Gupta, 2012;Khan et al, 2020;Y. Li & Shang, 2020;Lips, 2010Lips, , 2012Lips et al, 2010;Ntaliani et al, 2010;Ramessur, 2009;Sabucedo et al, 2009;Safiullin et al, 2020;Stančić et al, 2017;Venkatesh et al, 2016;Voss, 2000;Weerakkody et al, 2019) (Cognini et al, 2014;Tan et al, 2013) Service completion: Notification for service completion (successful, unsuccessful, cancelled, incomplete) (Bhattacharya et al, 2012;European Commission, 2020) Activities: Which activities, tasks and administrative procedures are part of the service (already carried on and that need to be completed) (Cognini et al, 2014;Corradini et al, 2009Corradini et al, , 2010Limba & Gulevičiūtė, 2013) Public officials: Who is responsible for the service and/or for each task, activity, or procedure (Cognini et al, 2014;Corradini et al, 2009;Karna & Gupta, 2012) Decisions: Who made them, which algorithms, data and models were used, what were the premisses to reach the final decision, and how is the decision justified (Kim & Moon, 2021;M. Li, 2011;Limba & Gulevičiūtė, 2013) Complaints and inquiries: Which complaints and inquiries were made, and what is their status (answered, solved, ….)…”

Determinants of continued usage of pervasive business intelligence systems

“…According to the annual report prepared by Gartner in 2011, there is an increasing focus in the analysis of big data on providing prediction, optimization and even more decision flexibility at the time (Gartner, 2011). Organizations have started to utilize BIS to obtain a competitive capability (Bergeron et al, 1995;Li, 2011), and this strategy is designed to provide internal and external information integration to decision-makers.…”

“…In prior studies on BIS, the focus has been on the success of the system adoption process to ensure quality, satisfaction, and continued usage (Li, 2011;Nelson et al, 2005;Popovic et al, 2010), decisionmaking performance, such as the consequences of BIS use (Bergeron et al, 1995), and decisionmaking transparency (Li, 2011). Past studies have shown that the usage of BIS is a basic need in order for the organization to create a competitive advantage (Kiron et al, 2011), but BIS does not directly produce good performance related to organizational change when first adopted.…”