Online Clinical Consultation as a Utility Tool for Managing Medical Crisis During a Pandemic: Retrospective Analysis on the Characteristics of Online Clinical Consultations During the COVID-19 Pandemic

Zhou, Fengli; Wang, Zhouhan; Mai, Xiaojun; Liu, Xiaoyun; Reid, Christopher M.; Sandover, Sally; Zhang, Kouxing; Xu, Dan

doi:10.1177/2150132720975517

Cited by 14 publications

(13 citation statements)

References 6 publications

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“…In addition, study has shown that the online clinical consultation in China met the increased demand of the relevant clinical services and reduced the overwhelming hospital presentations. 27 …”

Section: Discussionmentioning

confidence: 99%

The Covid Impact to Public Healthcare Utilization Among Urban Low-Income Subsidized Community in Klang Valley Malaysia

Yunus

Puteh

Ali

et al. 2021

Health Services Research and Managerial Epidemiology

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Background: Appropriate level of healthcare utilization is one of the aims in translating health system inputs into improving the outcome of population health. Healthcare utilization services in Malaysia remains relatively low as compared to the rate in most high-income countries and some gaps exist across socioeconomic status. After the financial handouts deemed Household Living Aid (HLA) to low-income earners, Malaysia has recently implemented a financial health protection scheme toward for low-income group known as PeKa B40 to improve their access for healthcare services. This study aims to determine the healthcare utilization among the low-income population living in urban Klang Valley, and to explore the relationship between healthcare utilization with the demographic characteristics of this population. Material and Methods: A cross-sectional study using face to face structured questionnaire. All 447 respondents included were low-income earners enrolled in the HLA. Chi-square analysis and multiple logistic regression were used to examine association between the risk factors and healthcare utilization. Results: The response rate was 93.5%. The healthcare utilization among the respondents during the partial lockdown period was 19.5% and 33.1% during the recovery lockdown period. Enrollment in the PeKa B40 scheme among the 7.6% respondents was not associated with healthcare utilization. After controlling for the variables, those aged 60 years and above [AOR: 1.87; 95% (CI): (1.07; 3.27)], self-rated poor health status [AOR: 2.16; 95% (CI): (1.07; 4.34)], having NCDs [AOR: 4.21; 95% (CI): (2.23; 7.94)], and being hospitalized in the past 12 months [AOR: 3.54; 95% (CI): (1.46; 8.62)], were more likely to utilize healthcare services as compared to their counterparts. Conclusion: The results from this study is valuable for policy recommendations to improve on the coverage of the PeKa B40 scheme and healthcare access for the low-income population especially during the pandemic.

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Section: Discussionmentioning

confidence: 99%

The Covid Impact to Public Healthcare Utilization Among Urban Low-Income Subsidized Community in Klang Valley Malaysia

Yunus

Puteh

Ali

et al. 2021

Health Services Research and Managerial Epidemiology

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“…During the coronavirus disease (COVID-19) pandemic, the mode of consultation of the patients has also switched to online in substitute to in-person consultation [ 24 ]. Patients have been looking for an alternative to face-to-face consultation, and online as well as telecommunication-based consultations are in practice [ [25] , [26] , [27] ].…”

Section: Discussionmentioning

confidence: 99%

Health seeking behavior and self-medication practice among undergraduate medical students of a teaching hospital: A cross-sectional study

Khadka

Shrestha

Koirala

et al. 2022

Annals of Medicine &Amp; Surgery

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“…Online consultation is not so useful for people in India as it is moderately limited to only the people who have access to internet or good network for mobile calls, this makes the doctors difficult to diagnose such patients and unfortunately these people have to visit hospitals unwillingly, thus it has also increased the risk of transmitting COVID-19 infection. (9) The health care centres are therefore increasing the trust of patients towards hospitals by following some safety measures before patients enter the hospitals by using Plexiglas dividers between patients and hospital receptionists, temperature checks of patients, using disinfectant wipes, mandatory wearing of masks, etc. Based on the condition of the patient preliminary health care centres are advising patients not to visit the hospitals if the patients are having any mild symptoms, they are advised to go for telehealth service instead of a physical visit to the hospital and to visit hospitals only in case of emergency situations with all necessary precaution.…”

Section: Fig 12 Distribution Of Frequency Of Visits After Taking Vaccination 4 Discussionmentioning

confidence: 99%

“…The increased online consultations have increased demand for the relevant clinical services and reduced hospital visits, thus decreasing COVID-19 spread. Online consultation is not so useful for people in India as it is moderately limited to only the people who have access to internet or good network for mobile calls, this makes the doctors difficult to diagnose such patients and unfortunately these people have to visit hospitals unwillingly, thus it has also increased the risk of transmitting COVID-19 infection (9).…”

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confidence: 99%

Attitude and Behavior of People Towards Visiting the Hospital During the Pandemic

Shamsundara

Choudhary

2021

Preprint

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Introduction: Visiting the hospital is important as a part of check-up in avoiding the major risks of unknown and serious diseases irrespective of any pandemic. Our study aims to understand the attitude and behaviour of common people towards visiting the hospital during COVID-19 pandemic in two major hotspot states of India namely Maharashtra and Karnataka. Methodology: A cross-sectional study was conducted between July-august 2021 among the population of two states. A total of 636 respondents completed the survey and returned electronically. Data were analysed using suitable statistical tools to achieve the objective of the study. Results: 74.8% of the respondents were not ready to visit the hospitals during the COVID-19 pandemic unless the symptoms were serious. On the other hand, 25.2% of the of respondents were willing to go to the hospitals. The top three reasons for the reduction in visits are fear of getting infected in the hospitals by COVID-19 patients (72.6%), fear of stepping out of home (31.1%) and fear of COVID-19 infection by the lab equipment (24.5%). Conclusion: Overall the study revealed that there was a reduction in number of visits to the hospitals for common diseases in people after the pandemic started. But the people were still willing to go to the hospitals if they noticed any major symptoms or symptoms related to COVID-19. Our findings may be useful to develop strategies to address concerns in order to ensure that people do not get any serious illness because of the fear of COVID-19.

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Online Clinical Consultation as a Utility Tool for Managing Medical Crisis During a Pandemic: Retrospective Analysis on the Characteristics of Online Clinical Consultations During the COVID-19 Pandemic

Cited by 14 publications

References 6 publications

The Covid Impact to Public Healthcare Utilization Among Urban Low-Income Subsidized Community in Klang Valley Malaysia

The Covid Impact to Public Healthcare Utilization Among Urban Low-Income Subsidized Community in Klang Valley Malaysia

Health seeking behavior and self-medication practice among undergraduate medical students of a teaching hospital: A cross-sectional study

Attitude and Behavior of People Towards Visiting the Hospital During the Pandemic

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