One, Two, Three, What Are We Still Counting for? Police Performance Regimes, Public Perceptions of Service Delivery and the Failure of Quantitative Measurement

Shilston, Timothy G.

doi:10.1093/police/pan043

Cited by 10 publications

(5 citation statements)

References 20 publications

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“…Lilley and Hindjua (2006, 2007) found that, of the 600 municipal and county policing agencies surveyed, many continue to use enforcement stats, and only some have developed additional COP performance measures. Normative pieces such as those by Gorby (2013) and Shilston (2008) illustrate the ongoing debate surrounding appropriate police performance measures.…”

Section: Challenges Of Police Performance Appraisalmentioning

confidence: 99%

Appraising the appraisal process

Williams

Christensen

LePere-Schloop

et al. 2015

The Police Journal: Theory, Practice and Principles

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While research shows that performance appraisals are important both as management tools and for their ability to shape organisational commitment and performance, researchers have also noted a 'pervasive dissatisfaction ' (Coutts and Schneider, 2004: 68) with appraisals in policing. The standardisation of performance appraisal systems across local government departments in the United States may contribute to this dissatisfaction. Standardised forms may be difficult to adapt to diverse officer positions, and to the overall goals of police departments and agencies. This paper uses appraiser and appraisee survey data from a police department in a mid-sized southern city in the United States to examine whether standardised performance appraisal systems in local government meet the needs of local police departments and agencies. Findings suggest that it is important to tailor appraisal forms and systems by including officers and managers in the development of job-specific rubrics and training modules.

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Section: Challenges Of Police Performance Appraisalmentioning

confidence: 99%

Appraising the appraisal process

Williams

Christensen

LePere-Schloop

et al. 2015

The Police Journal: Theory, Practice and Principles

View full text Add to dashboard Cite

show abstract

“…However, there is no doubt that the point of the police means more than just improving the numbers. Along with the service's quality, it should also mean that the service achieves its purpose and meets that particular community (Shilston, 2008).…”

Section: Police Efficiency Measurement Practicementioning

confidence: 99%

A rendőrségbe vetett bizalom és a rendőrség hatékonysága közötti kapcsolat

Vári¹

2021

BSZ

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In recent decades, a number of studies have appeared, mainly in the Western European police literature, which have examined the role of the police in society, the social utility of their operations and the social trust factors achieved throug the effectiveness of their procedures. These studies have revealed a number of factors which, although indirect, can be measured and understood. Nevertheless, they have hitherto been treated as abstract concepts in scientific approaches. These include the legality, legitimacy and fairness of police actions and procedures. In this study, I will show that the police can have a significant impact on social capital if they focus on these factors. In particular, it can improve that by focusing on aspects of procedural justice in measuring organizational effectiveness. However, the malleability of trust is questionable in a society where the overall level of trust is already low.

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“…Whereas most of the literature focuses on quantification, this section contains literature on the importance of qualitative indicators. Fielding and Innes (2006) argue for qualitative methodology, Shilston (2008) finds that certain aspects of police activity more than quantitative assessment, and Shilston (2011) applies the "Black Box" method to measure police service delivery. Fielding, N., and Innes, M. (2006).…”

Section: Qualitative Indicatorsmentioning

confidence: 99%

“…The authors argue that community policing and reassurance policing is essentially too nuanced for quantitative measures, and argues for assessment using qualitative indicators. Shilston, T.G. (2008).…”

Section: Qualitative Indicatorsmentioning

confidence: 99%

Police performance measurement: an annotated bibliography

2015

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This study provides information to assist those involved in performance measurement in police organisations. The strategies used to identify the literature are described. Thematic sections cover; general overviews; methodological issues; performance management in other industries; national, international and cross-national studies; frameworks (e.g. Compstat; the Balanced Scorecard); criticisms (particularly unintended consequences); crime-specific measures; practitioner guides; performance evaluation of individual staff; police department plans and evaluations; annotated bibliographies in related areas, and; other literature. Our discussion offers two conclusions: the measures best aligned with performance are typically more expensive, while most operational data should only provide contextual information; the philosophy of open governance should be pursued to promote transparency, accountability and communication to improve police performance.

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One, Two, Three, What Are We Still Counting for? Police Performance Regimes, Public Perceptions of Service Delivery and the Failure of Quantitative Measurement

Cited by 10 publications

References 20 publications

Appraising the appraisal process

Appraising the appraisal process

A rendőrségbe vetett bizalom és a rendőrség hatékonysága közötti kapcsolat

Police performance measurement: an annotated bibliography

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