On‐the‐job relationships among self‐reported oral communication apprehension, job satisfaction, and organizational citizenship behaviors

Gibbs, Veronica Lynn; Rosenfeld, Lawrence B.; Javidi, Manoochehr

doi:10.1080/08824099409359959

Cited by 2 publications

(1 citation statement)

References 23 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…a pleasurable or positive emotive state, resulting from the appraisal of one's job or job experiences" (Locke, 1976(Locke, , p. 1300. The effect of communication apprehension on job satisfaction has been studied in other disciplines and industries (Gibbs, Rosenfeld, & Javidi, 1994;Harville, 1992). Among those individuals who reported high communication apprehensiveness, a negative relationship with job satisfaction was reported.…”

Section: Satisfaction and Commitmentmentioning

confidence: 99%

The Relationship Between Communication Apprehension and Satisfaction with Information among Lodging Revenue Managers

Beck

Cha

Kim

et al. 2012

Journal of Quality Assurance in Hospitality & Tourism

View full text Add to dashboard Cite

This study assessed the relationship between communication apprehension (CA) in various work situations a revenue manager would face and job satisfaction and organization commitment.The confirmatory factor analysis shows that the second-order four-factor of CA was found to fit the data best. The structural model was tested with 241 lodging revenue managers, using the structural equation modeling technique. The results indicate a negative relationship between CA and specific satisfaction variables. Revenue managers with a high satisfaction of information also demonstrated greater organizational commitment.

show abstract

Section: Satisfaction and Commitmentmentioning

confidence: 99%

The Relationship Between Communication Apprehension and Satisfaction with Information among Lodging Revenue Managers

Beck

Cha

Kim

et al. 2012

Journal of Quality Assurance in Hospitality & Tourism

View full text Add to dashboard Cite

show abstract

Communication Apprehension Across the Career Span

Marcel

2019

International Journal of Business Communication

View full text Add to dashboard Cite

Working adults engage in a variety of communication activities for their entire careers. Yet relatively, little has been established regarding whether or how average communication anxiety levels change over time, especially after college. The purpose of this study was to test communication anxiety levels across the career span. Age, levels of work experience, frequency in making presentations, and levels of communication apprehension as measured by the Personal Report of Communication Apprehension (PRCA) were compared for college-educated adults, aged 20-72. They were also compared with mean PRCA scores developed by James McCroskey based on testing undergraduates. Levels of overall Communication Apprehension and Public Speaking Apprehension scores fell with age, years of full-time work, and frequency of making presentations. Only those reporting never presenting in the prior year had scores which aligned with McCroskey’s college student mean scores; all others were lower at the 0.000 level of significance.

show abstract

On‐the‐job relationships among self‐reported oral communication apprehension, job satisfaction, and organizational citizenship behaviors

Cited by 2 publications

References 23 publications

The Relationship Between Communication Apprehension and Satisfaction with Information among Lodging Revenue Managers

The Relationship Between Communication Apprehension and Satisfaction with Information among Lodging Revenue Managers

Communication Apprehension Across the Career Span

Contact Info

Product

Resources

About