The Relationship Between Communication Apprehension and Satisfaction with Information among Lodging Revenue Managers

Abstract

This study assessed the relationship between communication apprehension (CA) in various work situations a revenue manager would face and job satisfaction and organization commitment.The confirmatory factor analysis shows that the second-order four-factor of CA was found to fit the data best. The structural model was tested with 241 lodging revenue managers, using the structural equation modeling technique. The results indicate a negative relationship between CA and specific satisfaction variables. Revenue managers with a high satisfaction of information also demonstrated greater organizational commitment.