On the effectiveness of quality management system audits

Beckmerhagen, I. A.; Berg, H. P.; Karapetrović, Stanislav; Willborn, Walter

doi:10.1108/09544780410511443

Cited by 49 publications

(69 citation statements)

References 4 publications

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“…Apesar do processo de auditoria, quando bem realizado, trazer benefícios para a gestão de uma organização, tanto em nível operacional quanto estratégico, a palavra "auditoria" nunca esteve acompanhada de uma conotação amplamente positiva, e este processo sofre críticas (BECKMERHAGEN et al, 2004).…”

Section: Introductionunclassified

Análise crítica do processo de auditoria de sistema de gestão da qualidade no setor aeroespacial

2012

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The audit of the quality management system is used by organizations to improve their performance through systematic evaluations of the processes. At the same time, the traditional audit system has been questioned aboutResumo: A auditoria de sistema de gestão da qualidade é utilizada pelas organizações para melhorar o seu desempenho por meio de avaliações sistemáticas dos processos. Ao mesmo tempo, a atividade de auditoria vem sendo questionada quanto à sua capacidade de promover essa melhoria. Diante deste cenário, este artigo objetiva analisar fatores que afetam o processo de auditoria de certificação do sistema de gestão da qualidade, de modo a indicar oportunidades de melhoria das auditorias. A pesquisa é delimitada a auditorias no setor aeroespacial, que são orientadas pela NBR 15100. Foi realizada uma survey com auditores experientes nos anos de 2009 e 2010. São identificados fatores como comunicação, seleção da equipe, conhecimento do setor e os resultados mostram a existência de discrepâncias consideráveis entre o nível de "importância" e de "aplicação" desses fatores nas organizações auditadas. A auditoria de Sistema de Gestão de Qualidade (SGQ) é uma etapa fundamental do processo de certificação. Ela é usada para monitorar e avaliar a eficácia do sistema, identificar oportunidades de melhorias e diminuir, assim, os riscos associados à sobrevivência das organizações. Poksinska et al. (2006) mostram que a auditoria de certificação pode ser uma ferramenta para garantir a eficácia e a melhoria contínua do SGQ. No entanto, estes mesmos autores citam que muitas organizações ainda não reconhecem as oportunidades de melhorias que as auditorias externas podem fornecer. Palavras-chave:Apesar do processo de auditoria, quando bem realizado, trazer benefícios para a gestão de uma organização, tanto em nível operacional quanto estratégico, a palavra "auditoria" nunca esteve

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Section: Introductionunclassified

Análise crítica do processo de auditoria de sistema de gestão da qualidade no setor aeroespacial

2012

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“…Elliot et al [4], citing both Beckmerhagen, Berg, Karapetrovic and Willborn. (2004) and Walleans (2000), highlighted specific challenges related to formulating audit findings.…”

Section: Audit Findingsmentioning

confidence: 99%

“…Key to providing this assurance is the performance of process audits that provide the platform for collecting and analysing critical information; formulating significant, reliable, and value-adding audit findings; and reporting all this key information at the most appropriate levels within an organisation, as claimed by Beckmerhagen, Berg, Karapetrovic, and Willborn. [1].…”

Section: Opsommingmentioning

confidence: 99%

“…Beckmerhagen et al [1] defined the QMS audit as a system used to achieve pre-determined objectives that might include identifying risks to operational and business processes. This is particularly critical in high-risk organisations where non-compliance is associated with unacceptable risks.…”

Section: Audit Process Performancementioning

confidence: 99%

“…Similar sentiments were echoed by Robitaille [6], who highlighted the auditor's responsibility to promote the worth of audit activities by evaluating the findings and the associated risk; prioritising these findings; and effectively communicating these findings to the auditee/management. Continuing from this, Beckmerhagen et al [1] warned that when too many nonconformities are raised or too many opportunities for improvement are noted, the possibility of success in fixing problems effectively is reduced, which might challenge managers to see the audit in a positive light.…”

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confidence: 99%

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Exploring Variability Among Quality Management System Auditors When Rating the Severity of Audit Findings at a Nuclear Power Plant

Simons

Bester

Moll

2017

SAJIE

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A reliable quality assurance (QA) function in the nuclear environment is underpinned by the effective identification of risk, and by effective decision-making processes in relation to the risk identified. The need for competent auditors who are able to remain objective and independent at all times forms a critical component of this process. This exploratory study sought to determine reasons for the noted inconsistency among auditors when rating the severity of audit findings, and to provide recommendations to reduce this variability. The Delphi technique, a structured process to gather information from a panel of experts, was adopted to enable multiple iterations of qualitative and quantitative data collection and analysis, in an attempt to mimic the elements of a sequential exploratory strategy related to a mixed method methodology. OPSOMMING'n Betroubare gehalteversekeringsfunskie in die kern omgewing word ondersteun deur die effektiewe identifikasie van risiko sowel as doeltreffende besluitnemingsprosesse met betrekking tot die geïdentifiseerde risiko. Die behoefte aan bekwame ouditeure wat in staat is om objektief en onafhanklik te bly ten alle tye, is 'n kritieke komponent van hierdie proses. Hierdie verkennende studie het gepoog om die redes vir die bekende teenstrydigheid te bepaal onder ouditeure wanneer die erns van ouditbevindinge beoordeel word; en om aanbevelings om die bekende variasie te verminder te verskaf. Die Delphi-tegniek, 'n gestruktureerde proses vir die insameling van inligting uit 'n paneel van kundiges, is aangeneem om verskeie iterasies van kwalitatiewe en kwantitatiewe datainsameling en analise in staat te stel, in 'n poging om die elemente van 'n opeenvolgende verkennende strategie na te boots. INTRODUCTIONWithin the nuclear industry, where the failure of processes to conform to safety codes and standards can have catastrophic results, it is imperative that an organisation's quality assurance (QA) department can provide the necessary assurance of process compliance that is deemed necessary for the safe operation of a nuclear power plant. Key to providing this assurance is the performance of process audits that provide the platform for collecting and analysing critical information; formulating significant, reliable, and value-adding audit findings; and reporting all this key information at the most appropriate levels within an organisation, as claimed by Beckmerhagen, Berg, Karapetrovic, and Willborn.[1].The significance of the research is noted in the area of controlling subjectivity among auditors when rating the severity of quality management system (QMS) audit findings. If the subjectivity can be controlled, and the levels of variability reduced, then the confidence placed in the QMS audit outcomes can be improved. Based on this increase in confidence in the QMS audit outcomes, senior

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Basic Essentials and Applications of Quality Management System (QMS) in Biomedical Sciences

Arjmand

Sheikh-Hosseini

Rahim

et al. 2020

Biomedical Product Development: Bench to Bedside

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On the effectiveness of quality management system audits

Cited by 49 publications

References 4 publications

Análise crítica do processo de auditoria de sistema de gestão da qualidade no setor aeroespacial

Análise crítica do processo de auditoria de sistema de gestão da qualidade no setor aeroespacial

Exploring Variability Among Quality Management System Auditors When Rating the Severity of Audit Findings at a Nuclear Power Plant

Basic Essentials and Applications of Quality Management System (QMS) in Biomedical Sciences

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