On the downside of mobile communication: An experimental study about the influence of setting-inconsistent pressure on employees’ emotional well-being

Lutz, S; Schneider, Frank M.; Vorderer, Peter

doi:10.1016/j.chb.2019.106216

Cited by 26 publications

(41 citation statements)

References 61 publications

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“…Previous studies have likewise found a positive relationship between low levels of stress and well-being [58]- [60]. However, when stress is high, urban residents are less able to cope with the sense of being monitored and controlled [23], [24], concerns about personal-information leakage and privacy issues [28], and the intertwining of worklife and family life brought about by smart cities [2]. Due to high stress, urban residents will be more aware of the cost of expending time and energy to cope with smart city problems, thereby losing many opportunities for other activities.…”

Section: F the Moderating Effect Of Stressmentioning

confidence: 95%

“…On the other hand, as discussed in connection with H1 and H4b, although residents perceive the convenience provided by smart city development, they also perceive that such development increases the cost of living, while also affecting their expenditures of time and energy, their information security, and so forth [2], [23]- [28]. As a result, urban residents are prone to negative evaluations of smart city development, resulting in a greater sense of stress.…”

Section: Conveniencementioning

confidence: 96%

“…For its part, perceived smart public service refers to the degree of intelligence attaching to public services as perceived by urban residents, with the indicators of such intelligence typically including tele-medical services, online education, and so on. While these services bring convenience to urban residents, residents can also be overwhelmed by large amounts of information [2], [26]. Likewise, smart public services involve the collection of personal data and activity trajectories, resulting in potential privacy violations and security issues for residents [27], [28].…”

Section: A the Impact Of Perceived Smart City Development On Stress mentioning

confidence: 99%

“…Emotional well-being refers to the emotional quality of an individual's everyday experiences -the intensity and frequency of feelings such as fascination, joy, sadness, anxiety, affection, and anger that make one's life pleasant or unpleasant [1]. At present, this concept is widely used in psychology, economics, and sociology [2]- [4]. In China, with the rapid development of the Chinese economy in recent years, the material living standards of residents have greatly improved.…”

Section: Introductionmentioning

confidence: 99%

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Can Smart City Development Promote Residents’ Emotional Well-Being? Evidence From China

Lin

et al. 2020

IEEE Access

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The rapid development of smart cities has raised concerns about residents' emotional wellbeing (EWB). To enhance EWB when developing smart cities, policy-makers should take residents' perceptions and attitudes into account. How can residents' perceptions about smart city development help promote their EWB? In this paper, we constructed a comprehensive model to explore the effect mechanism of perceived smart city developments on residents' EWB by considering the factors of stress, convenience, and life satisfaction (LS). Using a sample of 428 urban residents in a Chinese smart city, the paper verified the conceptual model by using a structural equation model (SEM) analysis. The results showed that: (1) perceived smart public service (PSPS) can increase EWB by reducing stress; it can also increase EWB by the mechanism of improved LS, brought about by this reduced stress. Perceived smart infrastructure (PSI) will reduce EWB by increasing stress; it can also decrease EWB by the mechanism of reduced LS, brought about by increased stress. (2) Perceived smart public administration (PSPA), PSPS, PSI, and perceived smart environmental protection (PSEP) can enhance EWB via the mechanism of increasing convenience and thereby improving LS. (3) Finally, the statistically insignificant relationship between convenience and LS may be due to the interaction effect of stress and convenience, because the interaction term between convenience and stress has a significant effect on LS, resulting in four insignificant indirect effects involving PSPA, PSPS, PSI, PSEP and EWB vis-à-vis convenience. Overall, this paper contributes to crossdisciplinary research on residents' perceptions with respect to smart city development, and provides guidelines for governmental policy-making in the planning of smart cities.

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Section: F the Moderating Effect Of Stressmentioning

confidence: 95%

Section: Conveniencementioning

confidence: 96%

Section: A the Impact Of Perceived Smart City Development On Stress mentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Can Smart City Development Promote Residents’ Emotional Well-Being? Evidence From China

Lin

et al. 2020

IEEE Access

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“…First, we extend research on telepressure towards personal message‐based communication, which is still scarce as, to our knowledge, only one study on the subject has been published so far (i.e. Lutz, Schneider, & Vorderer, 2020). Second, the relation between telepressure and work performance has heretofore not been empirically examined.…”

Section: Introductionmentioning

confidence: 99%

Private life telepressure and workplace cognitive failure among hospital nurses: The moderating role of mobile phone presence

Cambier

Laethem

Vlerick

2020

Journal of Advanced Nursing

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Aim To examine whether the presence of a mobile phone has a moderating role in the relationship between nurses’ private life telepressure and workplace cognitive failure. Design Cross‐sectional quantitative study using self‐report questionnaires. Methods Data were collected between December 2019 – January 2020. In total, 849 Registered Nurses from three Belgian hospitals completed the online survey. Data were analysed with hierarchical regression analyses and simple slope tests. Results Overall, the positive relationship between private life telepressure and workplace cognitive failure was moderated by mobile phone presence. Specifically, the experience of private life telepressure did only relate to higher workplace cognitive failure when nurses kept their mobile phone nearby (i.e. in their pockets). Additional exploratory analyses revealed that this moderation effect only held among nurses in young adulthood and regardless of the notification settings of their mobile phone. Conclusions The present findings indicate the unintended risk of mobile phone presence at work as it relates to higher workplace cognitive failure in nurses who experience private life telepressure. Ensuring there are clear organizational policies and practises in place to store away personal belongings of healthcare personnel during work hours would therefore seem beneficial for hospitals. Impact Considering the increased presence of mobile phones nowadays, a more detailed understanding is necessary on how these devices might distract personnel in a healthcare setting. The present study gives further insight into this topic and shows that in particular nurses in young adulthood who experience telepressure towards personal messages report more cognitive failure when their personal mobile phones are present, even when they do not actually use these devices. This furnishes additional evidence in support of hospitals' formal policy to forbid personal mobile phones of healthcare personnel when at work.

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When Thoughts Have No Off Switch: The Cost of Telepressure and Message-based Communication behaviour within Boundary-crossing Contexts

Cambier

Vlerick

2022

Occup Health Sci

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Communication technology enables employees to be constantly connected at the cost of potentially blurring the boundaries between work and private life, which can be detrimental to their well-being. The present study utilised a quantitative diary approach ( N = 269 employees, N = 1256 data points) to provide further evidence on the association between telepressure and ruminative thoughts within boundary-crossing contexts (i.e., including work-related behaviour and cognitions during leisure time as well as private-related behaviour and cognitions at work). On a day-to-day level, we examined if context-incongruent telepressure had a positive effect on context-incongruent affective rumination through context-incongruent message-based communication behaviour. Multilevel analyses supported our hypothesised mediation models. Altogether, findings reveal that quickly replying towards messages or its related cognition (i.e., telepressure) may result in a resource-draining experience in terms of affective rumination within both boundary-crossing contexts. Theoretical and practical implications as well as future research avenues are discussed.

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On the downside of mobile communication: An experimental study about the influence of setting-inconsistent pressure on employees’ emotional well-being

Cited by 26 publications

References 61 publications

Can Smart City Development Promote Residents’ Emotional Well-Being? Evidence From China

Can Smart City Development Promote Residents’ Emotional Well-Being? Evidence From China

Private life telepressure and workplace cognitive failure among hospital nurses: The moderating role of mobile phone presence

When Thoughts Have No Off Switch: The Cost of Telepressure and Message-based Communication behaviour within Boundary-crossing Contexts

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