On document supply in the digital world

Abstract

International audiencePurpose: The article provides insight into the evolution of document supply from traditional print copy delivery to a modern service of resource discovery and secure electronic supply. Approach: The study is based on evidence from empirical data at INIST, as well as inquiries and case studies from other suppliers and customers. Findings: Four topics are presented: the customers' needs, the use of new technologies in the front- and back-office, resource sharing and networking on the national and international level, and the negotiation of copyright agreements with publishers. Originality: Based on evidence, an overall synthesis is given on significant developments, providing outlines of the future of document supply.L'article décrit l'évolution de la fourniture de documents du service traditionnel des photocopies vers un service moderne de recherche de documents et de livraison électronique sécurisée. L'étude s'appuie sur des données empiriques de l'INIST et sur des enquêtes et analyses d'autres fournisseurs et clients. Quatre thématiques sont abordées : les besoins des clients, l'utilisation des nouvelles technologies, le partage des ressources et le travail en réseau national ou international, et la négociation de contrats de copyright avec les éditeurs. Il s'agit d'une synthèse générale des évolutions significatives et des perspectives d'avenir de la fourniture de documents

Document supply of grey literature and open access: an update

“…Open Access, new publisher access models and archival digitisation will continue to make it easier and cheaper for researchers to find content at a granular level and as such our supply will become more focused on the long tail of publishing‖, (Pfleger, 2008). Mat Pfleger's observation that document supply becomes a long tail service is consistent with our own findings: -Because of the growing access to core collections through online subscriptions, customers' orders are shifting to the ‗long tail' of scientific publications, to highly specialised niche and marginal titles‖ (Schöpfel and Gillet, 2007; see also Bador et al, 2007).…”

“…In 2008, 71% of the supplied grey items were from other French and foreign libraries. This means that the document supply of grey literature relies much more on the INIST national and international network than the overall supply : the INIST back-up network delivered 23% of all documents provided (see also Schöpfel and Gillet, 2007).…”

Document supply of grey literature and open access: ten years later

“…A couple of years ago, we established a kind of wish-list for modern document supply, with items such as customizable search technology, e-commerce features, improved reporting, automation, re-engineering of the workflows, social media etc. (Schöpfel & Gillet 2007). In fact, only one issue on this list appears to be part of the actual strategy of the major document suppliers, i.e.…”

Open access and document supply

“…However, they generally also ask for valuable information (quality), for a guarantee of legal compliance and usability or reuse rights (Schöpfel and Gillet, 2007).…”