On differences in how operations and supply chain managers approach quality management

Foster, S. Thomas; Ogden, Jeffrey A.

doi:10.1080/00207540802010815

Cited by 66 publications

(55 citation statements)

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“…Also supply chain and customer relationship management has been studied from the perspective of quality management [16]. In this discussion, customer is not only the final customer, but with a view of the process, each member of the supply chain is a customer for another member and it should have been established win-win relationships between partners and move towards the goals of the supply chain [10,17,18]. Total quality management (TQM) and supply chain management (SCM) have played an increasing role in recent years in strengthening the competitiveness of enterprises.…”

Section: Literature Reviewmentioning

confidence: 99%

The Impact of Knowledge Management Practices on Supply Chain Quality Management and Competitive Advantages

Azizi

Maleki

Moradi-Moghadam

et al. 2016

Management and Production Engineering Review

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Accepted: 28 February 2016 Achieving competitive advantage enables an organization to create a defensible position against its competitors. It also allows organizations to differentiate themselves from competitors. This study aims to investigate impact of knowledge management practices on supply chain quality management and competitive advantage in Alyaf Company, Iran. This research is functional in purpose and data gathering and data analysis is descriptive-correlation. The statistical population is consists of 25 company executives and experts in the supply chain of Alyaf Company; opinions of 68 of its members were used as a selective sample identified by simple random sampling method. Primary data was collected through questionnaire and structural equation modeling was used to assess relationships between variables. The results of structural equation modeling show a positive and significant causal relationship between knowledge management practices and supply chain quality management. Direct relationship between knowledge management and competitive advantage was not confirmed but the relationship between these two variables was confirmed indirectly.

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Section: Literature Reviewmentioning

confidence: 99%

The Impact of Knowledge Management Practices on Supply Chain Quality Management and Competitive Advantages

Azizi

Maleki

Moradi-Moghadam

et al. 2016

Management and Production Engineering Review

View full text Add to dashboard Cite

show abstract

“…In the context of SCQM, quality management practices are significantly correlated with the players' interactions that influence tangible business results and customer satisfaction levels. Therefore, quality improvement is an important issue in supply chain quality management (Foster and Ogden, 2008). A natural question is whether and what type of interaction between the manufacturer and its supplier(s) can improve the quality of the products in a given market segment in a competitive environment (Xie and Wang, 2011).…”

Section: Introductionmentioning

confidence: 99%

“…Collaborative practices associated with quality improvement in supply chains were studied in several operations and supply chains, such as the coffee chain and the textile chain in China (Foster et al, 2008;Jiang et al, 2012;Biotto et al, 2012). The role of the different parts of a supply chain in quality improvement, the involvement of the focal company in the application of these practices, and their impact in the profit of the supplying and buying companies was reported by Zhu et al (2007).…”

Section: Introductionmentioning

confidence: 99%

Methodology for the collaboration in supply chains with a focus on continuous improvement

Mayer¹,

Borchardt²,

Pereira³

2016

ing.inv.

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A collaborative relationship between companies in a supply chain makes it possible to improve both the performance and the results of the companies and of the supply chain. Several studies have analyzed supply chains, but few studies have proposed the application of tools for continuous improvement in a collaborative manner within the supply chain. The objective of this work is to present a methodology for the collaboration in a supply chain with a focus on continuous improvement. Three case studies were conducted with Brazilian multinational focal companies that manufacture technology-based products. It was seen that relationships, trust, the exchange of information, and the sharing of gains and risks sustains collaborative practices focused on continuous improvement. The proposed methodology considers the need for supplier development, for the monitoring of the supplies, and for the development of a partnership for problem solving through the application of tools for continuous improvement.

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“…According to Bennett, Kerr (1996) advantage. Yet, certification does not guarantee quality; rather, it shows that the company has formalized business processes (Foster, Ogden, 2008;Kannan, Tan, 2007;Pabedinskaitė, Vitkauskas, 2010;Yaacob, 2009). …”

Section: Introductionmentioning

confidence: 99%

Theoretical and Practical Aspects of Logistic Quality Management System Documentation Development Process

Šaulinskas¹,

Paliulis²,

Meidutė‐Kavaliauskienė³

2013

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57This paper addresses aspects of logistics quality management system documentation development and suggests models for quality management system documentation development, documentation hierarchical systems and authorization approval. It also identifies logistic processes and a responsibilities model and a detailed document development and approval process that can be practically applied. Our results are based upon an analysis of advanced Lithuanian and foreign corporate business practices, a review of current literature and recommendations for quality management system standards. IntroductionDynamic changes in global markets, increasing globalization, growing consumer demand for production and service quality are common challenges that are forced upon today's companies (Bititci et al., 2011; Ronnback, Witell, 2008;Yeung, 2008). According to Bennett, Kerr (1996) advantage. Yet, certification does not guarantee quality; rather, it shows that the company has formalized business processes (Foster, Ogden, 2008;Kannan, Tan, 2007;Pabedinskaitė, Vitkauskas, 2010;Yaacob, 2009).In practice, some companies seek to merely implement a formal quality management system to gain certification. Accreditation and introduction of a standard will not bring radical changes or benefits because the entire company's efforts will be directed towards the formalization of business processes and documentation, rather than on improvement (Fuentes-Fuentes et al., 2007;Gorla et al., 2010). Criticism of the ISO 9000 series of standards is attributed to a relatively large volume of work associated with process documentation (Naor et al., 2008;Olayonwa et al., 2012;Rocha Theoretical and Practical Aspects of Logistic Quality Management System Documentation Development Process ABSTRACT D20; D23; D80; L22; M10

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On differences in how operations and supply chain managers approach quality management

Cited by 66 publications

References 68 publications

The Impact of Knowledge Management Practices on Supply Chain Quality Management and Competitive Advantages

The Impact of Knowledge Management Practices on Supply Chain Quality Management and Competitive Advantages

Methodology for the collaboration in supply chains with a focus on continuous improvement

Theoretical and Practical Aspects of Logistic Quality Management System Documentation Development Process

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