“Okay, My Rant is Over”: The Language of Emotion in Computer-Mediated Communication

Laflen, Angela; Fiorenza, Brittany

doi:10.1016/j.compcom.2012.09.005

Cited by 11 publications

(14 citation statements)

References 7 publications

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“…Overall, the findings confirm the existence of "negativity bias" of emotions found in earlier studies (Laflen and Fiorenza, 2012;Scherer et al, 2004). People tend to be more aware of negative than positive emotions and the former are expressed more frequently in anonymous contexts of CMC in particular.…”

Section: Discussionsupporting

confidence: 88%

“…For example, anger, whether targeted at other participants directly or at the topic of the discussion, might elicit anger, while sadness, in contrast, might elicit empathic responses that also express sadness. Finally, Laflen and Fiorenza (2012) identified linguistic features that writers used to communicate emotion in CMC. The analysis focused on a course of study titled 'Presidential Election Rhetoric'.…”

Section: Emotional Expressions In Computer-mediated Communicationmentioning

confidence: 99%

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The role of emotions in online information seeking and sharing

Savolainen

2015

Journal of Documentation

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Purpose – The purpose of this paper is to specify the role of emotions played in information seeking and sharing taking place in online discussion forum. To this end, an explorative study was made that focussed on consumer awareness. Design/methodology/approach – The study is based on the analysis of a sample of 30 discussion threads containing altogether 1,630 messages available in Canadian Content – a major online platform. The expression of emotions was examined by using the categories of the interaction process analysis (IPA) model. Two research questions were addressed: first, what kind of emotions are expressed in the four functional areas of the IPA model when discussing online about consumer awareness? and second, what is the role of positive and negative emotions in information seeking and sharing about the above topic? The data were analyzed by means of descriptive statistics and qualitative content analysis. Findings – Of the emotional expressions, 42 percent were positive and 58 percent negative. The most frequent emotions were amusement, contempt, worry, irritation and pleasure. The frequencies of positive and emotional expressions varied in the context of 12 IPA categories. Positive emotions predominated when participants showed solidarity or agreed, while negative emotions were particularly prevalent when indicating antagonism. The repertoire of positive and negative emotions was broadest while providing opinions or sharing information with others. In contrast, emotions were expressed rarely in the context of information seeking. Research limitations/implications – The study is explorative in nature and the findings are based on the examination of an online discussion group focussed on the issues of consumer awareness. Originality/value – The study contributes to the study of affective factors in computer-mediated interaction by empirically specifying the repertoire of positive and negative emotions expressed in online discussion.

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Section: Discussionsupporting

confidence: 88%

Section: Emotional Expressions In Computer-mediated Communicationmentioning

confidence: 99%

The role of emotions in online information seeking and sharing

Savolainen

2015

Journal of Documentation

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“…More specifically, icTs have been conceived as a tool to face the growing citizen dissatisfaction towards democracy (Bentivegna, 2006), since social media allow for the direct contact between political actors and citizens and provide for new ways of political engagement. In that sense, cyber-optimist scholars claim that the Internet has positive effects on political participation (Lévy, 2004;Jenkins, 2008), especially intensifying the participation of people already interested in politics (Dader, 2001(Dader, , 2003 or even reaching new groups (Rheingold, 2004). For their part, cyber-pessimists highlight the resistance to change and democratization of political elites and the lack of interest of the majority of the citizenry in politics (Davis, 2001;Anduiza et al, 2010).…”

Section: Internet and Electoral Campaignsmentioning

confidence: 99%

“…As a consequence, emotional language is always analyzed in the overall context of the discourse. Caffi and Janney (1994) identified six ranges of emotional devices in language, which have been successfully applied to the study of computer-mediated discourse (Laflen and Fiorenza, 2012;Vandergriff, 2013).…”

Section: Linguistic Analysismentioning

confidence: 99%

Emotional politics on Facebook. An exploratory study of Podemos’ discourse during the European election campaign 2014

Sampietro

Ordaz²

2015

RPA

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The results of the European elections 2014 in Spain were characterized by the outstanding rise of a new party, Podemos, which obtained five seats in the European Parliament, despite being founded few months before the elections. The present study analyzes both the content and the presence of emotions in Podemos’ discourse on Facebook during the European electoral campaign. In particular, the affective content of both the party’s discourse and the comments of its followers will be analyzed through a pragmatic linguistic approach applied to a corpus of 163 posts and 215 followers’ comments. Results show an insistence on positive emotions in the party’s discourse and a prevalence of negative emotions in the comments of the citizens.Los resultados en España de las elecciones al Parlamento Europeo de 2014 se caracterizaron por el surgimiento de un nuevo partido, Podemos, que, a pesar de haber sido fundado pocos meses antes de las elecciones, obtuvo cinco escaños en el Parlamento Europeo. En este trabajo analizamos el contenido y la presencia de emociones en el discurso de Podemos en Facebook durante la campaña electoral europea. Concretamente, se analiza el contenido afectivo del discurso del partido y de los comentarios de sus seguidores mediante una aproximación lingüística pragmática aplicada a 163 posts y 215 comentarios. Los resultados muestran una insistencia en emociones positivas por parte del partido y una prevalencia de emociones negativas en los comentarios de los internautas.

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“…KpK menjadi lokasi pilihan untuk menggantikan komunikasi bersemuka kerana KpK berupaya untuk mengubah corak interaksi pengguna. Pertama, pengguna dapat mengelakkan diri daripada mendedahkan identiti sebenar dengan penggunaan nama samaran; kedua, pengguna menggunakan KpK sebagai ruang untuk mempamerkan perkataan kurang sopan (Laflen & Fiorenza, 2012;Qiu et al, 2012); ketiga, pengguna mudah terdedah pada gangguan emosi kerana persekitaran KpK menjadikan pengguna berasa sunyi (Whitty & McLaughlin, 2007).…”

Section: Pengenalanunclassified

Pola Pameran Emosi Individu Introvert dan Ekstrovert dalam Facebook: Sebuah Eksperimen Awal (Patterns of Emotional Expression Among Introverts and Extroverts in Facebook: A Preliminary Experimental Approach)

Radzi

Bolong

Tamam

2018

JKMJC

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ABSTRAK Laman sosial Facebook telah menjadi sebuah ruang untuk pameran emosi kerana setiap pengguna bebas untuk memilih lokasi, masa dan jenis emosi yang ingin dipamerkan. Kepelbagaian karakter individu dalam laman sosial adalah berkait dengan personaliti kerana setiap personaliti mempunyai gaya yang berbeza untuk berkomunikasi dan bersosial dalam talian. Individu Introvert dan Ekstrovert adalah dua personaliti yang dominan dalam bidang komunikasi namun kedua-duanya mempamerkan karakter yang berlawanan antara satu sama lain. Persoalannya, apakah corak dan tujuan penggunaan Facebook oleh setiap personaliti dan adakah mereka menggunakan Facebook untuk pameran emosi? Satu ekperimen dalam talian (online experiment) telah dilaksanakan dalam Facebook dengan menggunakan 60 personaliti (30 individu Introvert, 30 individu Ekstrovert) yang dipilih menerusi kaedah persampelan mudah. Data kajian dianalisis dan dipersembahkan dalam bentuk deskriptif seperti frekuensi, peratusan dan skor min. Hasil kajian menunjukkan bahawa individu Introvert memperuntukkan masa yang lebih panjang untuk melayari Facebook. Seterusnya, individu Introvert dan Ekstrovert menggunakan Facebook dengan tujuan untuk mencari informasi dan mereka tidak berminat untuk mengintip aktiviti pengguna lain. Kedua-dua personaliti turut terlibat dalam aktiviti berkumpulan namun apabila ingin mempamerkan emosi, individu Introvert memilih mesej segera manakala individu Ekstrovert pula melalui tulisan dinding. Kesimpulannya, individu Introvert dan Ekstrovert mempunyai cara yang berbeza dalam memilih lokasi dan jenis emosi yang dipamerkan terutamanya dalam komuniti dalam talian. Dapatan kajian ini merupakan sebuah gambaran awal mengenai pameran emosi yang ditonjolkan oleh dua personaliti bipolar dalam interaksi dan sosialisasi. Diharapkan agar kajian akan datang dapat memberikan generalisasi dengan melibatkan khalayak Facebook yang lebih luas. Kata Kunci: Introvert, ekstrovert, personaliti, pameran emosi, Facebook.ABSTRACT Facebook has become a space for emotional expression as users are allowed to select the location, time and type of emotion that they want to display. The diversity of individual characters in social networking sites is associated with the personality because each personality has different styles to communicate and socialize online. Introverts and Extroverts are the two dominant personalities in the communications field, yet both personalities show the opposite characters to each other. The question is, what is the pattern and the purpose of using Facebook by each personality and do they use Facebook to express emotion? An experiment was conducted online in Facebook with 60 subjects (30 Introverts and 30 Extroverts) through convenience sampling method. Data were analyzed and presented in a descriptive formation such as frequency, percentage and mean. The Pola Pameran Emosi Individu Introvert dan Ekstrovert dalam Facebook: Pendekatan Eksperimen Awal results showed that Introvert spent more time online. Introverts and Extroverts use Facebook to seek f...

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“Okay, My Rant is Over”: The Language of Emotion in Computer-Mediated Communication

Cited by 11 publications

References 7 publications

The role of emotions in online information seeking and sharing

The role of emotions in online information seeking and sharing

Emotional politics on Facebook. An exploratory study of Podemos’ discourse during the European election campaign 2014

Pola Pameran Emosi Individu Introvert dan Ekstrovert dalam Facebook: Sebuah Eksperimen Awal (Patterns of Emotional Expression Among Introverts and Extroverts in Facebook: A Preliminary Experimental Approach)

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