Observed difficulties during implementation of quality management systems in Brazilian manufacturing companies

Anholon, Rosley; Rampasso, Izabela Simon; Ordóñez, Robert Eduardo Cooper; Silva, Dirceu da; Quelhas, Osvaldo Luíz Gonçalves; Filho, Walter Leal

doi:10.1108/jmtm-12-2016-0167

Cited by 17 publications

(13 citation statements)

References 60 publications

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“…Siva et al (2016) also mention inappropriate timing and large differences in models that support standards. It is interesting to notice that several difficulties for IMS are also observed when companies are implementing QMS (Anholon et al, 2018). Rebelo et al (2015) also list the main problems observed during the integration process: (i) lack of human and material resources; (ii) resistance to change; (iii) complex organizational structure; (iv) diversity of products or services; (v) absence of a guideline to support the implementation process and absence of an explicit goal; (vi) lack of internal competence in system integration; (vii) lack of an international standard.Besides the above-mentioned difficulties, it is important to emphasize that a true integration of management systems provides several benefits, as discussed in the next section.…”

Section: Integrated Management Systemsmentioning

confidence: 99%

Evaluation of the integration level of quality and environmental management systems in a tire manufacturer

Silva

Anholon

Rampasso

et al. 2021

TQM

Self Cite

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PurposeThis article aims to evaluate the integration level of a quality management system (QMS) and an environmental management system (EMS) in a tire manufacturer and propose a guide to evaluate the integration of these systems in companies.Design/methodology/approachThe methodological strategies used in this research were literature review; and case study, with interviews to verify professionals' perception about benefits from integration. Data from interviews were analyzed through Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS).FindingsThe results showed that the studied company has a simple level of integration, observing only some low intensity benefits. Thus, it was recommended that the company partially integrate its management systems (MSs) before evolving into something more complex. The literature and the findings of case study were used as basis for proposing a guide to evaluate MS integration.Originality/valueLessons learned throughout the study and the suggested guide can support other companies to assess the integration level of their QMS and EMS. Thus, the findings presented here can be useful for researchers and managers.

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Section: Integrated Management Systemsmentioning

confidence: 99%

Evaluation of the integration level of quality and environmental management systems in a tire manufacturer

Silva

Anholon

Rampasso

et al. 2021

TQM

Self Cite

View full text Add to dashboard Cite

show abstract

“…Looking at the health services sector, in addition to barriers that occur in other SME sectors, there are other obstacles: high employee turnover, resistance to change among employees, bureaucracy and hierarchical structure, professional autonomy, tensions between managers and professionals, and difficulties in evaluating health processes and outcomes (Alsughayir 2014;Mosadeghrad 2013). Some authors consider barriers to be difficulties and divide them into difficulties related to employees, difficulties associated with structuring the quality management system, integration difficulties, and difficulties arising from planning (Anholon et al,2018).…”

Section: Literature Reviewmentioning

confidence: 99%

Analysis of Limitations of Iso Standards Implementation From the External Stakeholders’ Point of View

2021

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The purpose of this paper is to identify key limitations of the implementation of ISO 9001:2015 standard, their correlations, as well as the connection with the problems that companies face. The paper in literature review used the research papers of other researchers related to the limitations of the implementation of ISO standards. In order to realize the purpose of the research, empirical research was conducted. The research was realized by the method of a survey questionnaire, on the sample of 12 respondents, experts of consulting companies for the implementation of standards and lead auditors of accredited certification bodies for the implementation of ISO standards in Serbia. Using this approach based on external source ensures a certain level of objectivity. Also, the experience of the respondents based on the implementation of a process approach and certification of various organizations provides the necessary credibility and quality of the research itself. The paper identifies 12 limitations of implementation ISO 9001.The results of the research show that non-material limitations are the dominant obstacle to the implementation of ISO 9001:2015. Also, those limitations are positively correlated with each other, so they can cause multiple problems for companies in fulfilling the requirements of ISO standards.

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“…There are different ways of assessing production systems in the literature, for instance, Anholon et al (2018) developed their study over implementation of quality management systems (QMS) in manufacturing companies, specific in Brazilian ones. In the applied method, 123 professionals of quality management participated in the research.…”

Section: Production Systemsmentioning

confidence: 99%

Confrontation between techniques of time measurement

Assef

Scarpin

Steiner

2018

JMTM

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Purpose The purpose of this paper is to present a precise comparison between a pre-determined time rules and the evaluation performed with the help of a manual chronometer using data from a line assembly in an automotive industry besieged in the state of Paraná, Brazil. Nowadays, it is possible to verify several tools of measurement of task times, some taking less time and causing less wear of the evaluator than others, but not being in accordance with the real conditions of the workers of a certain industry. Design/methodology/approach The developed paper has its methodology based on two methods of time analysis, one of them being an adaptation of the MODular Arrangement of Predeterminated Time Standard (MODAPTS) method – called MODAPTS 2. This method is used by the industry in analyzed in this work and the other through the use of simple manual timing, through the digital timer, of the stages developed in a workstation. Findings The study shows that for each operation analyzed, thus presenting a situation of minimum waste, it becomes possible to judge which reasons exist for the operator during manual timekeeping not to reach the optimum times generated by the system of pre-determined times and movements (PMTSs) questioned. Research limitations/implications This study is conducted on an automotive enterprise in a period of confidentiality, which means that only a single workstation is able to be studied. This means that the comparison obtained between the time measurements methods used, and the evaluation of the MODAPTS is carried out with the best possible movements and gestures, disregarding then that the wastes can still be postulated to the whole assembly line. Originality/value With the automation in industry, where assemble tasks are usually developed manually, it is believed possible to discard the option of measuring task times in its classic and manual form, using a timer, yet during this process, there will be variables that may not be considered by pre-determined measurements methodologies. The work developed by this paper presents different variables that are not examined by the methods of PMTS, not frequently seen in the literature, as well as the difference that occurs between the measurement of times with stopwatch and the use of PMTS, which, in its original form, disregards the wastes that the operator has in their movements.

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Observed difficulties during implementation of quality management systems in Brazilian manufacturing companies

Cited by 17 publications

References 60 publications

Evaluation of the integration level of quality and environmental management systems in a tire manufacturer

Evaluation of the integration level of quality and environmental management systems in a tire manufacturer

Analysis of Limitations of Iso Standards Implementation From the External Stakeholders’ Point of View

Confrontation between techniques of time measurement

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