The culture of continuous improvement, as an efficient and effective example of the Toyota factory organization, has found its application in organizations of different types and different process designs. The top and middle managers of the most successful companies in the most developed economies, such as Japan or Germany, know very well how difficult it is to change the organizational culture and implement changes in the existing corporate culture, regardless of the type and size of the change. The paper identifies the key limitations that the management of a furniture company in Serbia encounters in implementing the KAIZEN culture of continuous improvement, the problems they have solved on the threshold of KAIZEN implementation, and the problems that slow down the process of continuous improvement. An in-depth interview was used for the purpose of data collection, and the interviewee was the general manager of a furniture manufacturing company. In the discussion and concluding considerations of the paper, several suggestions for overcoming the problems and several guidelines for solving them were given.
The purpose of this paper is to identify key limitations of the implementation of ISO 9001:2015 standard, their correlations, as well as the connection with the problems that companies face. The paper in literature review used the research papers of other researchers related to the limitations of the implementation of ISO standards. In order to realize the purpose of the research, empirical research was conducted. The research was realized by the method of a survey questionnaire, on the sample of 12 respondents, experts of consulting companies for the implementation of standards and lead auditors of accredited certification bodies for the implementation of ISO standards in Serbia. Using this approach based on external source ensures a certain level of objectivity. Also, the experience of the respondents based on the implementation of a process approach and certification of various organizations provides the necessary credibility and quality of the research itself. The paper identifies 12 limitations of implementation ISO 9001.The results of the research show that non-material limitations are the dominant obstacle to the implementation of ISO 9001:2015. Also, those limitations are positively correlated with each other, so they can cause multiple problems for companies in fulfilling the requirements of ISO standards.
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