ObjectiveThe present study was aimed at reviewing the literature to identify solutions for
problems observed in radiology services.Materials and MethodsBasic, qualitative, exploratory literature review at Scopus and SciELO databases,
utilizing the Mendeley and Illustrator CC Adobe softwares.ResultsIn the databases, 565 papers – 120 out of them, pdf free – were identified.
Problems observed in the radiology sector are related to procedures scheduling,
humanization, lack of training, poor knowledge and use of management techniques,
and interaction with users. The design management provides the services with
interesting solutions such as Benchmarking, CRM, Lean Approach,
ServiceBlueprinting, continued education, among others.ConclusionLiterature review is an important tool to identify problems and respective
solutions. However, considering the small number of studies approaching management
of radiology services, this is a great field of research for the development of
deeper studies.