O processo de comunicação na Telenfermagem: revisão integrativa

Barbosa, Ingrid de Almeida; Silva, Karen da Conceição Dias da Cristina; Silva, Vladimir Araújo da; Silva, Maria Júlia Paes da

doi:10.1590/0034-7167.2016690421i

Cited by 36 publications

(21 citation statements)

References 20 publications

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“…The development of protocols covers a complex and multifaceted field, due to the wide variety of conduits, which hampers a standard methodological course and is often adapted to the expectations and goals of the researchers. 12 These aspects may have been a limitation for the development of the present study, besides the time of the three-month monitoring, suggesting the evaluation of the experience for a longer period.…”

Section: /12mentioning

confidence: 90%

“…9 The use of telemonitoring in the follow-up of chronic health problems, supported by protocols that guide the behavior of health professionals in different contexts, [10][11] has assisted in self-care and adherence to treatment. 12 However, little is known about its use to assist women in weight management. Intervention studies with telephone calls for people with myocardial infarction were effective for the majority of the evaluated results regarding improvement in health, quality of life, lipid profile, anxiety disorders, self-care and adherence to medication.…”

Section: Introductionmentioning

confidence: 99%

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Nursing Protocol for Remote Monitoring of Women With Excessive Weight

Palmeira

Mussi

Ramos

et al. 2019

Texto contexto - enferm.

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Objective: to describe the construction and implementation of the nursing protocol for remote monitoring of overweight women. Method: report of experience with 50 women who participated in an intervention study developed in a reference outpatient clinic for obesity in Salvador, Brazil. The steps involved in the development of the protocol consisted of structuring the theoretical content and defining the form of operationalization. Results: the definition of the theoretical content of the protocol was guided by the main guides and guidelines of the Ministry of Health and Scientific Societies and discussion with specialists. A thematic weekly script was developed for phone calls, including content on obesity, its causes and complications, feeding and practicing physical activity for weight control. The protocol was performed in ten weeks, with scheduled weekly connections and duration of five minutes. To guide the team in the operation of telephone calls, a Telephone Call Guide was developed. The information was offered in a flexible way, providing moments for the participant to clarify doubts and to add information, being observed the understanding of the contents. Women noted that monitoring, as well as guiding how they could take better care of themselves, helped to avoid giving up treatment and solving problems with health consultations and procedures. Conclusion: the use of remote nursing monitoring focused on educational actions, has proved to be a tool to support the care of overweight women.

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Section: /12mentioning

confidence: 90%

Section: Introductionmentioning

confidence: 99%

Nursing Protocol for Remote Monitoring of Women With Excessive Weight

Palmeira

Mussi

Ramos

et al. 2019

Texto contexto - enferm.

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“…Communication is a process where the understanding and sharing of sent and received messages are transmitted verbally or non-verbally. Verbal communication is the content of the use of words, while non-verbal communication includes, for example, facial expressions, eye contact, body movements and voice position (Barbosa, Silva, Silva, & Silva, 2016). Telenursing implies a lack of non-verbal communication, which complicates the communication process (Eriksson et al, 2019;Holmström & Höglund, 2007;Wahlberg, Cedersund, & Wredling, 2005).…”

Section: Backg Rou N Dmentioning

confidence: 99%

Telephone nurses' strategies for managing difficult calls: A qualitative content analysis

Eriksson

Wilhsson

Blom³

et al. 2020

Nursing Open

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“…Communication is a process of understanding and sharing messages and, according to the way this information is shared, it influences the behavior of the people involved. 1 In this understanding, in the health area, communication influences relationships between professionals and between them and the patients, enabling individualized, humanized quality care. 2 Communication is considered a necessary competence for professionals, especially nurses, who must be attentive to information and results of the communication process.…”

Section: Introductionmentioning

confidence: 99%

Communication Noise During the Nursing Team Handover in the Intensive Care Unit

Santos

Barros

Broca

et al. 2019

Texto contexto - enferm.

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Objective: to describe the communication process among the professionals of the intensive care nursing team during the handover, analyzing the existence of noise and its repercussions on patient safety. Method: qualitative and exploratory study, in the light of Berlo, carried out at the intensive care unit of a federal hospital with 42 nursing professionals participating in the handover and/or acting in direct patient care. An audio recording of the handover was performed, as well as its systematic observation and the care practices of the nursing team. The audios were transcribed for an instrument and analyzed through descriptive statistics regarding the presence, completeness and correction of the information. The observation data were submitted to thick description. Results: the noises were related to the absence/incompleteness of information about the patient, with focus on the communication about intercurrences and clinical evolution of the last 24 hours and little valuation of the data on evaluation, care plan and clinical condition of the patient; in addition to late arrivals, speaking with a low tone of voice, parallel conversations, and the use of cell phones. Such noises have caused unnecessary, wrong procedures or prevented procedures from being performed. Conclusion: noise in the communication process negatively affects nursing and patient safety.

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O processo de comunicação na Telenfermagem: revisão integrativa

Cited by 36 publications

References 20 publications

Nursing Protocol for Remote Monitoring of Women With Excessive Weight

Nursing Protocol for Remote Monitoring of Women With Excessive Weight

Telephone nurses' strategies for managing difficult calls: A qualitative content analysis

Communication Noise During the Nursing Team Handover in the Intensive Care Unit

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