“…In this sense, several organizational studies have focused on trust (ARROW, 1969(ARROW, , 1974GRANOVETTER, 1985;MAYER, DAVIS and SCHOORMAN, 1995;LANE and BACHMANN, 1998;GAMBETTA, 2000;DIRKS and FERRIN, 2001;O'NEILL, 2002;ZANINI, 2005ZANINI, , 2007BACHMANN and ZAHEER, 2006;FRANKEL, 2005;SCHOORMAN, MAYER and DAVIS, 2007;COOK, LEVI and HARDIN, 2009;DIRKS, LEWICKI and ZAHEER, 2009). Recently, many scholars and researchers studying organizations have shown interest in understanding the issue of trust (ANDRADE, REZENDE, SALVATO et al, 2011;ZANINI and MIGUELES, 2014;SCHNACKENBERG and TOMLINSON, 2016;ZANINI, SANTOS and LIMA, 2015;MAGALHÃES, 2015;ZANINI, 2016). As a result of this interest, several contributions have emerged from disciplines of the social sciences such as political science, anthropology, sociology, psychology, and economics (COOK, LEVI and HARDIN, 2009).…”