O Nível De Serviço Do Tecon Rio Grande Pela a Ótica De Empresas Da Serra Gaúcha: Um Estudo Logitudinal 2006-2013

Vieira, Guilherme Bergmann Borges; Gonçalves, Roberto Birch; Dorion, Eric Charles Henri

doi:10.3895/gi.v11n3.2828

Cited by 2 publications

(3 citation statements)

References 6 publications

(8 reference statements)

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“…Often storage is not just about simply stopping products on shelves. It begins, in the case of the use of port infrastructure, in the loading and unloading of ships, continues with the temporary storage of containers in the ports, continues with the reception and delivery of products in the organization and often with the interconnection with other modes (Vieira et al, 2015). And the longer the lapse of these intercourses, the longer the storage time and the higher the costs.…”

Section: Extrinsic Service Level Relationshipsmentioning

confidence: 99%

“…The third component of service levels found in the literature was the quality of service provided (Monteiro, 2015;Vieira, Gonçalves & Dorion, 2015;Callefi, Barbosa & Ramos, 2017). Service level, in this respect, is a qualitative measure of the efforts made.…”

Section: Intrinsic Service Level Relationshipsmentioning

confidence: 99%

“…Service level, in this respect, is a qualitative measure of the efforts made. In the case of port services, for example, the quality would be due to the service provided, safety, reputation for damage, productivity level and efficiency (Vieira, Gonçalves & Dorion, 2015). More broadly, the quality is due to the logistics flow (Callefi, Barbosa & Ramos, 2017).…”

Section: Intrinsic Service Level Relationshipsmentioning

confidence: 99%

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Analysis of the Service Level of the Manaus Moderna Port: The Perception of the Amazon Vessel Commanders

Nascimento-e-Silva¹,

Ferreira²,

Martins³

et al. 2019

IJAERS

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The services that river vessels have provided to Amazonian communities, from the most remote to the great metropolises, are so essential that it is likely that without them the very livelihoods and survival of the peoples of the region would be compromised. Because of their importance, these vessels have become true regional institutions, so it is essential to know their level of service, which corresponds to the satisfaction that their users have in relation to the services available to them. As satisfaction is also due to the services provided by the ports where they dock, it is necessary to investigate the service levels of these ports. This study aimed to evaluate if the service level of the Manaus Moderna port is in accordance with the expectations of the vessels that dock there, according to their commanders. It used the survey method, using a semi-structured interview script focused on evaluating existing services and identifying missing services to test the hypothesis that the services offered are in line with what is expected of them; Data processing was based on simple frequencies and percentages, presented in contingency tables, whose interpretation was centered on the degree of satisfaction of the respondents (port service level) and the clients of the vessels (vessel service level). The results showed that a) only the services provided by the on-site police station cause satisfaction, b) there are numerous infrastructural services that are not available and that are necessary for vessels to operate with the minimum adequacy and c) customer satisfaction of vessels. it concerns only passenger ordering and transport services. The conclusion shows that the level of service offered by the port of Manaus Moderna to the vessels that dock there is below what is expected, according to the perception of its commanders.

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Section: Extrinsic Service Level Relationshipsmentioning

confidence: 99%

Section: Intrinsic Service Level Relationshipsmentioning

confidence: 99%

Section: Intrinsic Service Level Relationshipsmentioning

confidence: 99%

See 1 more Smart Citation

Analysis of the Service Level of the Manaus Moderna Port: The Perception of the Amazon Vessel Commanders

Nascimento-e-Silva¹,

Ferreira²,

Martins³

et al. 2019

IJAERS

View full text Add to dashboard Cite

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NÍVEL DE SERVIÇO LOGÍSTICO-PORTUÁRIO: estudo comparativo dos portos de Rio Grande e Itapoá para exportações de autopeças produzidas no Estado do Rio Grande do Sul

Borsato,

Bergmann Borges Vieira,

Santos

2023

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O mundo atual tem se mostrado cada vez mais conectado, com economias interdependentes e processos produtivos deslocalizados e dependentes de cadeias de suprimentos de alcance global. Para que esse sistema de produção funcione, os portos têm destacada importância, representando elos que podem contribuir para a competitividade das empresas. Dado esse contexto, este trabalho teve como objetivo central analisar comparativamente os portos de Rio Grande e Itapoá, pela ótica de exportadores, em relação ao embarque de autopeças fabricadas no Estado do Rio Grande do Sul. Considerando-se esse objetivo e levando em conta os principais critérios associados ao nível de serviço logístico-portuário identificados na literatura, foi realizada uma survey orientada aos gestores das empresas desse setor e região. Os dados coletados foram analisados mediante de procedimentos de estatística descritiva e análise de regressão múltipla. Os resultados indicaram como critérios estatisticamente significantes os custos portuários e a eficiência portuária. Juntos, esses critérios foram capazes de explicar 55,9% da avaliação geral do Porto de Rio Grande comparativamente ao de Itapoá, constituindo fatores críticos para a competitividade desses dois portos pela ótica dos respondentes.

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O Nível De Serviço Do Tecon Rio Grande Pela a Ótica De Empresas Da Serra Gaúcha: Um Estudo Logitudinal 2006-2013

Cited by 2 publications

References 6 publications

Analysis of the Service Level of the Manaus Moderna Port: The Perception of the Amazon Vessel Commanders

Analysis of the Service Level of the Manaus Moderna Port: The Perception of the Amazon Vessel Commanders

NÍVEL DE SERVIÇO LOGÍSTICO-PORTUÁRIO: estudo comparativo dos portos de Rio Grande e Itapoá para exportações de autopeças produzidas no Estado do Rio Grande do Sul

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