Nursing emotion work and interprofessional collaboration in general internal medicine wards: a qualitative study

Abstract

Longstanding emotion work issues must be addressed before nurses will engage collaboratively. We suggest improving nursing collaboration through the refining of holistic nursing information, and reflections on practice by all interprofessional team members.

From the nurses' station to the health team hub: How can design promote interprofessional collaboration?

“…Indeed, studies have revealed that interprofessional tensions often exist in hallways and corridors of hospitals (e.g. Miller et al, 2008). We argue that hospital design can have an influence on the patterns of interactions between the health professionals.…”

The Nurse as the Discussion Opener During Ward Rounds: An Observation Study in the Wards of a Finnish University Hospital

“…On the other hand, Hugman [26] has noted that professionals may experience multiprofessionalism as a threat to their own professionalism. Therefore, collaboration should be based more on knowledge and competence than on titles [27]. Interaction is needed where it is possible to bring knowledge and different viewpoints together.…”

Improving Client-Centered Brain Injury Rehabilitation Through Research-Based Theater

“…Corridor conversations are short opportune interactions used to quickly convey knowledge on patient matters or medical directives as practitioners pass one another in the hallway during routine care, between meetings, or on their way to break. These encounters have been described as being an integral part of hospital life (Long et al, 2007) often fostering interprofessional collaboration on patient care (Oandasan et al, 2009;Reeves, Lewin, Espin, & Zwarenstein, 2010) as well as informal social dynamics among professionals (Miller et al, 2008;Payne et al, 2000;Reeves et al, 2009). Not only can corridors provide opportunities for unplanned communication between professionals but they are also deliberately deployed through the use of loudspeakers and poster and picture boards to communicate intra-and interprofessional staff acknowledgments, admonishments, and disputes Miller et al, 2008).…”

“…Emotion work (Miller et al, 2008) or emotional labor is understood as an organizationally sanctioned set of display rules between employees and customers (Hochschild, 1983), or between health care practitioners and patients (McClure & Murphy, 2007). These display rules influence the range of emotional control or expression permitted to maintain an emotional interaction considered appropriate to that particular occupation or incident.…”

“…[PT, I] The second was the frequent need for quick informal information exchanges among practitioners in public hospital space-referred to as "corridor conversations" (Long et al, 2007). Hospital hallway communication has elsewhere been identified as a common forum for brief opportune exchanges of information given practitioners' heavy workloads and the need for immediacy and brevity (Miller et al, 2008;Reeves et al, 2009). Yet practitioners in our study often referred to Scene 17 in reflecting on the more problematic aspects of corridor conversations including lack of confidentiality and the additional efforts required to ensure as much privacy as possible in public institutional space:…”